7 years ago Stan and his team did an exceptional job extending our living space by completely renovating our basement. So when we decided that we need to renovate our kitchen we considered Stan's team as our first candidate to do the job. Stan provided us with a competitive quote and helped us with ordering the kitchen at Ikea. He scheduled the project for the time that was (mostly) convenient for us, in the middle of the summer when kids were at overnight camps. Stan assigned a project manager, David, to coordinate the trades and materials and make sure that the work proceeded smoothly and on time.
Kitchen renovation is a complex project with many possible pitfalls on the way (actually turned out quite a bit more tricky than the basement reno). Stan and David have managed those well, being responsive to our requests and in the end of the day we really like our new kitchen and consider the project as success.
There were two things that could be done better:
1. The initial project plan must include time for backsplash manufacturing, which in our case took almost two weeks. As a result the whole project took much longer than expected. We could have prepared better if we knew that we would need to live 6 weeks without a kitchen.
2. Better requirements gathering from the clients to avoid rework (which sometimes can be still unavoidable). This will also make the project more cost-efficient and customers happier in the end of the day :).
- Company Response
The resulting kitchen reno looks great and functions well. I believe we exceeded our customers' expectations in those regards. However there were a couple of bumps in the road which resulted in a total of 2 weeks delay ( took 6 weeks vs. the original 4 weeks planned).
So thanks to Yuri for the constructive feedback & enjoy your spiffy new kitchen!