Lastman's Bad Boy Superstore

I would like to share my experience with bad boy store.
I'm very disappointed with the service.
I bought all home furniture include appliance from bad boy one year ago and I paid more for a warranty repair.
Now after one year I got damage of the sofa. I called the store they gave me email that I should emailed them the picture and explain the problem. I did they replay to my email no problem with the sofa and they closed the ticket. I tried to emailed them back but no answer. So why I paid extra money and they Don't have some body coming over my home and see the problem. of course they can't see it by picture.