Lastman's Bad Boy Superstore

Somewhat satisfied – partly our fault as we did not do our homework and trusted Bad Boy
• Went into store (Sunday) to look at ranges and let salesperson know that we were looking for certain features with Self Clean being one.
• Two staff members showed us a range, which had the feature of “AquaLift Self Clean” they both advised that this was a fast self clean and a long self clean as seen on other ranges, – honest mistake
• Offered a bonus of $50 off price if we purchased, which we did
• We investigated AquaLift at home and realized that the range did not have the long Self Clean feature
• Called back within two hours of purchase to fix this issue but store was closed early due to Christmas party
• Went to store next day (Monday) just after opening and were advised by two different employees that all sales were final before even hearing details so had to ask to speak to a manager
• New salesperson heard issue and confirmed that the range did not have Self Clean so we looked for a new range, found one with all our features except the color
• Re-Selection was made, went home to look up range and found out that Bad Boy’s web site had a cheaper price by almost $100 and free delivery, other major firms by as much as $200
• Contacted Bad Boy and we now have a credit on our account for $100 which is a somewhat satisfactory solution, not quite the same as a price match and free delivery
• Overall the staff were pleasant, partly knowledgeable (did not realize AquaLift SelfClean does not include long Self Clean)
• Everyone has a bad day - on our second visit staff seemed to walking on eggshells around the manager, we heard him sharply say that he was too busy to take any phone calls to one of his staff and later another staff member took a phone call and had to ask if it was an emergency before she even approached the manager, customers heard and saw this tension