They inspected the carpet before they accepted it and gave me a quote.There was just dust, no other visible soil.They returned the carpet a few days later.I asked them to unroll it and lay it down since it is too large for me to manage.
Immediately, I saw 4 HUGE BLACK spots that were not there before.I told them to take it back and re clean it.
A week later they brought it back with more spots that resulted from their effort to clean the 4 spots they created.When I complained, the NEW owner basically told me it is my word versus his and his employees. He would not contact his insurance for next to make a claim and Insisted on payment because "the carpet was cleaned and the spots were there when they picked up the carpet".If they were, why didn't they write that on the pick up slip?
- Company Response
I don't know who you are but obviously to remain anonymous not a legitimate customer. First of all the company does not have new owners. I strongly believe you are our competition (or wannabe competition)since we second to none trying to tarnish our name. I have got news for you for a company to be in business for over 120 years this can only be achieved thru service and quality. for the record if you believe detergent and water is capable of putting black spots on your or any rug please feel free to call me to discuss it. Please do take a minute to review our cleaning process here (http://www.babayans.com/services/rug-cleaning and here https://www.youtube.com/watch?v=v4zzIlukIHk ). If you are a legitimate customer feel free to call me any time during business hours. Please make sure should you decide to call us (I doubt it since you are a bogus customer) to have your invoice handy.
I can be reached at 416-751-7676