A complete nightmare. Installation took nearly 17 months-- 526 days-- to complete, not including planning, design or construction. JUST installation. It's been an unmitigated disaster at every stage, from a designer unfamiliar with the product line, to repeatedly flawed orders and production, to a total lack of oversight and management engagement. In addition to having no functional kitchen for well longer than it normally takes to build an entire housing development-- we had no sink or countertops for TEN MONTHS-- the extended nature of this project incurred upwards of $7000 in additional costs.
We finally signed off-- though the pantry doors barely open and the upper cabinet doors don't STAY open-- because, after six complete rebuilds, we can't face dealing with this incompetant, uncaring company.
Not once did anyone take responsibility on this project, nor did management express regrets, or contact us in any way.
- Company Response
Quook in Toronto,
We are sorry that your experience with AyA Kitchens and Baths did not meet your expectations. As AyA prides itself in customer service, the time frame and experience in which you have indicated is not standard of AyA practice. As we take all feedback seriously, we have contacted several locations in the GTA and based on the details you have provided, we do not have records of any installation that has lapsed the 17 months in which you describe. In order to better assist you, please email firstname.lastname@example.org and include the location you purchased your kitchen from so we can better assist you and resolve any outstanding issues.
AyA Kitchens and Baths Ltd.