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Roofing
Avenue Road Roofing
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94%

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Reviews for Avenue Road Roofing

Average customer rating:
9.4 10 (381 reviews)

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Anonymous in York
Anonymous in York
8 reviews Toronto, ON
10/10

Downspout re-routing

Avenue Road Roofing recently solved a tricky downspout drainage problem at my neighbour's house which also affected my home. That's why I went to them when I wanted to do some downspout work at my house. It was definitely not a handy-man job and I needed experienced help. It was a good decision. Avenue Road Roofing staff Tony & Dwight were able to devise a way to deal with the situation that worked very well and also installed the new pipes it very quickly. I am very pleased with the result. Thank you to all.

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Company Response

Thank you very much for your business and taking the time to write us this review. Glad we were able to help.
Avenue Road Roofing

Private User
Private User
Private User reviews Toronto, ON
10/10

Great Service, Realistic Pricing

These guys were realistic about timelines and cost of the project. Very professional and precise. Tony came back multiple times to ensure that everything was falling into place properly, they had a few guys come out over the weekend to ensure that things were done before a rainstorm, and Jason followed up regularly with requests, questions, and updates on their side about the projects. Couldn't have asked for better, transparent service.

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Company Response

Thank you for your business. We are happy to hear everything was satisfactory.
Avenue Road Roofing

Ruth
Ruth
4 reviews Toronto, ON
10/10

Roof Replacement

From beginning to end, Avenue Road Roofing was a pleasure to deal with. We had requested quotes from four other vendors and just weren't thrilled with any of them, and then a friend suggested this group. They were not the cheapest, but they had the best customer service, were very open and transparent about their costs, did what they promised, cleaned up after themselves, and checked in with us throughout the process. They truly were excellent.

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Company Response

Hello Ruth, thank you for the review of our services. We are happy to hear everything was satisfactory.
Avenue Road Roofing

G & M in Pickering
G & M in Pickering
1 review Pickering, ON
10/10

Roofing repairs

Mr. Tobin arrived when he said he would, he explained in detail what needed to be done. He replaced some tiles that had come loose and secured them back in place. He was friendly, courteous, professional. He made us feel good about having Avenue Road do our roof approx. 10 years ago.

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Company Response

thank you for your kind review and we appreciate your patronage.

customer in North York
customer in North York
1 review Toronto, ON
9/10

Nice, helpful and very patient people-- see edit part!

Zack is hard working and very patient with redoing our flat roof at front porch of house, he scrubbed exceed part of flat roof ( the black thing) carefully off the metal edge and cleaned everything nicely. Kas is nice he came by quickly to inspect the part that we weren't happy and came out with a solution. so as the guys who made the metal parts they are nice too and new metal edge looks good . The team who did our main roof shingles did a good job too. Thank you guys very much !

--after 16 days I put nice words above, our BRAND NEW ROOF which put in just before labor day , a part of it got rid off by the strong wind on Friday 21 Sep. I know it was huge wind yes, but this is a 13000+ NEW ROOF ! come on ! at least 3 whole chunks of shingle blow off , one chunk is 12 piece of shingles hanging on my garden gate I wanted to laugh one is 10 one is 6. I've got pics ! can you imagine if we are not home to find out, in this wind and this rain? ? I don't see neighbors's much older roof got blow off but ours??!!

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Company Response

We do have a great team who work very hard for our customers. Thank you for your review.

Avenue Road Road,

Lyle in Toronto
Lyle in Toronto
2 reviews Toronto, ON
0/10

After Sale Service

In 2004 Avenue Road replaced both our shingle roof and a small flat room. The shingle roof had a 10 year warranty and the flat roof 20 years. In 2014 the flat roof leaked and damaged our family room ceiling. They sent a repair man and fixed both to our satisfaction. A few months later a number of shingles on our pitched roof shifted and they sent someone to fix it at our cost, two or three months after the warranty expired. Recently these same shingles shifted again and have damaged our bedroom and bathroom ceilings. When I looked in the attic I could see blue sky, but the rain was on the way. They refused to sent anyone to fix it before the rain came again, wanted a week to send someone to do an estimate and then who knows how much rain and how much damage would ensue. TERRIBLE, TERRIBLE LACK OF SERVICE.

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Company Response

As we do not know which customer or project this is for, we are at a disadvantage and do not have the opportunity to look into this matter properly.

Your post states we did your flat and shingle roof in 2004. This would put both projects four years beyond the warranty period.

With the many storms we have had this year a lot of damage has ensued. We have been inundated with calls and service requests and have been doing our best to service everyone. With the high volume wait times for service are inevitable, and we are honest from the point of the call letting our clients/future clients know of our current wait times.

We apologize we weren’t able to service you quicker. We wouldn't have refused to send someone to look at your project; we simply would have been booked and had no availability.

Please email me direct and I will be pleased to review the matter. As you had stated; our demonstrated history has been to help you in the past.

Feedback is always appreciated as it allows us to continuously grow.

Cynthia Pateropoulos
cynthiap@avenueroadroofing.com

GG in Toronto
GG in Toronto
1 review Toronto, ON
10/10

Eavestrough extension

Tony and Kas provided a quote on Saturday June 30. Tony figured out what the problem was immediately. He took photos and explained what was required. He advised to call the office to proceed with an order. I did so the following week. I provided my credit card information during this call. Tony called me and assured me that he would be at my house at 8:30am. He was on punctual and very professional. The two individuals and Tony completed the job. Tony inspected that the work was completed correctly, again, took pictures to show me. Tony is a great representation of Avenue Road Roofing and truly knows how to treat customers and takes time to explain what is required and inspects the job when complete. I want to truly thank Tony for a job well done. I rate Tony 10/10. Avenue Road Roofing is fortunate to have Tony as an employee.

Review has 1 previous version
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Company Response

Thank you for your comments. We sincerely appreciate your sharing your experience as we continually strive for superior customer service. We are glad you are satisfied with Tony’s assistance and our work; he is indeed a valued member of our team. Our apology for delay in delivery due to storm volume. We will review our communication policy with our staff member who discussed a cancellation fee. We expect that our clients should always receive a courteous communication, and particularly in light of any delay for any reason.

dpetrovita
dpetrovita
1 review Vaughan, ON
10/10

Perfect customer service and communication

Although they are not the cheapest, I am very satisfied with the work. They came in 2 days after the contract was signed. They cleaned up after themselves and even accommodated a request not in their job scope. The material I ordered was not enough and they graciously accepted to pick up some more and delivered it to my house.
I would recommend this company to anyone and will probably use them in the future.

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Company Response

Thank you for your recommendation and for choosing Avenue Road Roofing for the job.

Trevor in Scarborough
Trevor in Scarborough
2 reviews Toronto, ON
10/10

facisa

We had Avenue Road Roofing come out to replace our fascia. We have had them replace our roof and fix our chimney and we knew the quality of their work. The price they quoted was fair and the time frame worked for us.
The workers arrived on time and did a very good job. They did everything that was stated in the contract, cleaned up and left our property clean and looking very attractive. So we were happy.
However, two days later the same workers arrived at our door and they stated they were here to re-do the complete job. They had us confused and wondering what was happening.
Unknown to us Tony de Sario, had dropped by the day before to inspect the work that was done. He later told us he was not satisfied with the quality of the work that had been done and the material used. He instructed the workers go back and re-do the complete job, with the right material and the way he wanted it done. To the untrained eye everything looked fine to us, but Tony told us that is not the way he likes it done. So he had them re-do the job.
Avenue Road obviously is a company that cares and prides themselves on doing the best job they can do for their customers. The customer comes first, they have standards that they adhere to and will ensure those standards are met. Even if it means re doing the work.
This why we have chosen Avenue Road Roofing for our other projects and I would recommend them to anyone.

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Company Response

Thank you Trevor for your recommendation. Our customers always come first and Tony is one of our best.

Avenue Road Roofing

Judy in Toronto in Old Toronto
Judy in Toronto in Old Toronto
1 review Toronto, ON
10/10

Great Customer Service

We had low expectations of a response from any roofing company who would consider a small repair job especially during the busy season but Avenue Road Roofing did! Thank you to Paula who returned our call the same day and managed our expectations. And a big thank you to Joe who was able to come by days earlier than expected. Prompt, professional, friendly and honest, Joe is an asset to Avenue Road Roofing.

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Company Response

Thank you Judy. We try very hard at Avenue Road Roofing to provide excellence service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Avenue Road Roofing

Avenue Road Roofing specializes in Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry.

CATEGORIES
Roofing
SERVICES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry
SPECIALITIES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry
WEBSITE
http://www.avenueroadroofing.com
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
60
PAYMENT METHOD
Cheque, Online Banking, MasterCard, Visa, Financing
LICENSES
Dun and Bradstreet, ACMO,CCI,Certified installers for Certainteed, IKO, Velux and other leading
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
YES
WRITTEN CONTRACT
Yes
WARRANTY TERMS
VARIES
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