Avenue Road Roofing

Roofing
45 Wingold Ave. Toronto ON M6B 1P8
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Avenue Road Roofing
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94%

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Reviews for Avenue Road Roofing

Average customer rating:
9.4 10 (396 reviews)

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Ben in Davisville Village
Ben in Davisville Village
1 review Toronto, ON
8/10

Complicated Eavestrough job

Avenue Road Roofing, despite being somewhat more expensive than their competitors, are definitely highly recommended. They did the job when they said they would, and we were very happy with the work they did.

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Company Response

Thank you,
Avenue Road Roofing

W of Toronto
W of Toronto
1 review Nashville, TN
1/10

Installation, repair & maintenance

We called Avenue Road roofing for an estimate on a leaky roof (corner evestrough) for repair and maintenance. This was our main concern because the dripping was causing a hole in our driveway. We also had another larger job in mind that was not urgent at all, however we asked for an estimate as well. We had the larger job done with the promise of getting the more important job done. A big mistake on our part. We should never have trusted their word. The important job was never done properly and the roof leaks more than it did before. The service man always promised to return, but never showed up and had the nerve to send a flyer to our home asking to make an appointment and pay more for the job that should have been done in the first place. On top of that, he had while he was working he showed up several times in a 2 week span to finish this simple job that would only take a day or 2 and always said that he has been busy. If Avenue road wants to keep clients they have to treat ALL their customers well, not only the ones they see fit. Don't trust their work ethics....

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east york
east york
2 reviews Richmond Hill, ON

First Review

7/10

Roofing

They provided an excellent quote compared to other roofing companies in additon our neighbours had used them as well. They were professional and knowledgable. The work was comleted on time and was well doe

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Company Response

Thank you,
Avenue Road Roofing

Laurie in Mississauga
Laurie in Mississauga
2 reviews Mississauga, ON

First Review

8/10

Outside vallance needed to be fixed

We was in need of repair the outside overhang of the front door and needed some guidance and help. They were very friendly and helpful and gave us very good and wise advice. I would recommend them.

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Company Response

We appreciate the recommendation.
Avenue Road Roofing

Corso Italia
Corso Italia
2 reviews Toronto, ON
1/10

warranty roof repair

Avenue Road fixed our roof a few years back and did a great job. No complaints...at the time. Unfortunately the roof started leaking again about 4 months ago and, since it's still under warranty, we called and they came to take a look. The repair guy said the job was done poorly and they would have to fix it. They were to call us back with a date when they would come to do the repair so we waited...and waited.

It's now been about 2 months since they said they would call. We've called them 4 times with no response. About a week and 1/2 ago we finally spoke to the person who came to look at the roof and he said he would call before the end of the week to set up a time. He never called. We've tried to get in touch since then but still haven't had any response.

The repair man used the excuse that there's been a lot of rain, they've been really busy and we're not a priority. Nice customer service, eh? In the meantime we can't finish the renos on our bathroom because the ceiling is ripped up and can't be replaced until the leaky roof is fixed. Sorry, Avenue Rd, but it IS a priority for us!! We understand that you're busy but at least call us to let us know that the job will eventually be done. ALL customers should be a priority!!

Well, a few days after this review went up and the guy finally is back to fix our roof. Fingers crossed that it works this time and we can finish our bathroom.

Update...It's now about 4 months since they came to finally fix the roof and guess what....IT'S LEAKING AGAIN!!! Unbelievable! Luckily we hadn't fixed the ceiling yet so we don't have to rip that out again. We're calling them again right now. Stay tuned for further updates.

sigh

2 of 2 people found this review helpful.
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Dan
Dan
26 reviews ,

First Review

8/10

Gutter/downspout repair

We were in need of having some repair work done to free up a clogged downspout that had burst its seam. In addition, many of our gutters were pulling away from the fascia, which needed to be re-attached.

Had decided to call in the Avenue Road Roofing repair department. Their repair crew had called the next day to schedule an appointment, and were very prompt. The repair guy was great, very friendly, courteous and finished the job perfectly.The gutters and downspout were fixed as requested, and to this day are still holding strong, so workmanship was as we expected.

Only downside (and reason for the 8 rating) was their relatively high repair price.

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Company Response

Thanks for the feedback
Avenue Road Roofing

Craig in Etobicoke
Craig in Etobicoke
1 review ,
9/10

Roofing / slate tile repair

You get what you pay for. This company is a little pricey, however the workmanship is top notch. I hired this company to repair a section of roof on a house in the Annex. The job was completed on time, and completed to perfection. Its been 10 yrs, I've yet to have a problem with the area they repaired.

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Company Response

Happy to hear everything was satisfactory.
Avenue Road Roofing

Jeff from Willowdale
Jeff from Willowdale
2 reviews Toronto, ON
7.8/10

Large roof, reshingled.

As very picky customers (we try to know as much or more than the person we hire if possible), we found Avenue Road to be reasonable. The clean up was not very good, we still find nails in gutters and the lawn (they should use a magnetic sweep - they didn't). On the plus side, the site supervisor had the crew fix things up the way he felt they should be (primarily the flashing), and they messed up the flashing on a bay window roof. However, they sent a specialist (who we knew to ask for) who came and spent a few hours redoing the flashing over that small bay window. During the reshingling, the crew let me go up and cut my own wood to fill in two old vent holes (why not), and did the entire job in one scorching hot day with only a lunch break (we provided ice, juice, and fruit drinks all day - sugar and cool liquids keep workers working...and happy). AR gave us no problems about the 10%, 45 day holdback, and though AR charges more than most, we were able to be sticklers about every detail on the contract without a peep from them. AR was up front to begin with, and we were willing to pay a premium for the honesty - note: we showed every estimator what we wanted in written detail, and still got quotes for jobs with incorrect materials/work.

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Company Response

Thank you!
Avenue Road Roofing

Blevine from Toronto
Blevine from Toronto
4 reviews Toronto, ON

First Review

5.5/10

Flat roof replacement

We hired Avenue Road Roofing because they had a good reputation and also because they were featured on Holmes on Homes. We knew they would be expensive but we wanted a company that could back up their work. The quotation process was very pleasant the estimator explained things in much more detail than the two other roofers we asked to provide quotes. It took over 2 months for them to start the work, but in fairness, the summer of 2006 was plagued with rain. They started a three day job on a Friday, which should have rung the alarm bells, and they assured me that the first layer would protect the roof in the event of rain. Well, it didn't. The good news is, they stood behind their work and eventually repaired the interior. The metal work was not done properly, and that too they fixed. Some of the stucco trim has to be cut away, and this was never properly finished. It took a total of five months from the time we signed the original contract. We were generally happy with the work on the roof and the professionalism of the company in standing by their errors, but they should be more upfront about their ability to do the job in a resonable timeframe. Once they start it, it should be finished as best as possible in consecutive days, not over a period of three months.

1 of 1 people found this review helpful.
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Company Response

Thank you for the review.
Avenue Road Roofing

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Avenue Road Roofing

Avenue Road Roofing specializes in Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry.

CATEGORIES
Roofing
SERVICES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry
SPECIALITIES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry
WEBSITE
http://www.avenueroadroofing.com
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
60
PAYMENT METHOD
Cheque, Online Banking, MasterCard, Visa, Financing
LICENSES
Dun and Bradstreet, ACMO,CCI,Certified installers for Certainteed, IKO, Velux and other leading
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
PROJECT RATE
YES
WRITTEN CONTRACT
Yes
WARRANTY TERMS
VARIES
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