AtlasCare

I have been using Atlas Care for about 30 years in two different homes. I have purchased complete HVAC systems from them over the years and utilize their Optimum maintenance program. Their service is always outstanding and this is just another case in point. Two weeks ago, while doing the annual maintenance on the furnace, the technician noticed that the CO2 levels were getting high and the temperature was also getting too high. I spoke with Nemo Mansouri, the service supervisor to consider my options. Nemo was very sympathetic with my situation and clearly wanted to do the right thing. I was on the verge of considering buying an entire new system. However, Nemo informed me that the heat exchangers were at fault but covered under the manufacturers warranty for the parts. Therefore, because I had the Optimum plan, he said the labour was covered. Why not fix it now and decide in the spring if it was time for a whole new system. Wow! What honesty and clearly a genuine caring for the customer. Steve Woods, the field supervisor came out today and did an amazing job of dismantling the entire furnace, replacing the primary and secondary heat exchangers and then reassembling everything. Up and running in a few hours. Steve arrived on time and finished within the time frame he estimated. My furnace room was left spotless. All is great. Another example of a quality company offering dependable, reliable and quality service. Kudos to Atlas. Recommend anyone to join their customer base either for a new install or ongoing maintenance. While they don't advertise as such, in my mind I believe Atlas offers a no aggravation approach to new installs and on-going support. My two cents. Hope that helps