I'm giving Atlas Care a 10 star rating for work they DIDN'T do! Let me explain. My family and I woke up on Christmas day to a cold house and a boiler that wasn't working. With the extended family coming for dinner, we were in a bit of a panic with memories of the ice storm/blackout from last year. I did a quick check online and came across Atlas Care and gave them a call - they promised 24/7, 365 days a year service and I was about to test that promise. I got in touch with a live operator who was extremely pleasant and professional who took down my info. Within the hour a service tech called me and talked me through a few quick checks on some switches that could have been thrown. Turns out the backflow one needed to be reset. That easy. So comes to my point of not doing any service. Well, in actuality, they did an immense service to me that day. Could have been an easy $200 for a 10 minute house call and I would have been grateful given the situation. But the tech (should have got his name), performed an even bigger service for me. And the next time, when I have I need for a furnace company, it will be a call to Atlas Care. Guaranteed.
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