Worry Free! That is the best way to describe dealing with Atlas. After Atlas came to conduct an annual cleaning/inspection on our AC unit, they advised it was leaking coolant. Being a reputable ISO certified company, they would not simply refill the coolant and allow it to continue leaking. After discussing the cost of a 'leak inspection' and the potential cost of repairing the leak, we decided a new unit was the way to go (old one was 14 years old). We did our due diligence and had representatives from four companies (including Atlas) come to provide quotes for a new unit and installation. Company 1 provided a phone quote without even coming to look at our home. Company 2 did come to our home, and provided a quote in under 5 minutes without even looking at the furnace in the basement. Company 3 was a little better, as they went into the basement, and spent a whole 10 minutes with us. Then Nickeel from Atlas came over. First he sat down with us for 30-40 min to discuss our needs, and the products offered by Atlas. He then went to the basement and took measurements and pictures of the furnace. He then looked at the old unit outside. It should be noted that Nickeel was the only sales rep to suggest we may want to consider moving the unit as it was currently positioned under a window. It seems obvious, but no other company suggested it, and I never thought of it! Great idea by Nickeel. After spending the time to understand our needs, and look at the system we currently had in place, a quote was provided. Clearly Nickeel and Atlas were more professional and thorough in their approach. We knew instantly that Atlas knew what they were doing. 5 min after leaving, I called Nickeel to advise we had made our decision (it was an easy decision!). Install was arranged quickly on a date that worked for me. James and Nick (technicians) arrived on time as promised. They laid out the red carpet (literally), to keep our home clean. In half a day they had the job done. They were patient with all my questions, took time to explain the new system, and left absolutely no mess. I cannot say enough positive things about the experience working with Atlas. I will end by saying this. Atlas was not the cheapest of our options. Other companies would have done the job at a lower price point. I truly believe you get what you pay for. Atlas may charge slightly more for their work, but I believe you receive a premium service in return. I will continue to turn to Atlas for all my heating and cooling needs. A big thank you to Nickeel, James and Nick. You were all GREAT.
- Approximate cost of services:
- $4,350.00