Following up to my review on our initial experience with Atlascare after we had duct clieaning and AC Repair.
About a month after our AC tuneup and repair we noticed water pooling around our furnace again (from AC unit presumably). It's a long weekend of course... but calling Atlascare there were pleasant staff who answered quickly and responded quickly. I called last night late and they came this AM early!
Steve came and was very professional and pleasant. He explained what he was going to do and his thoughts on possible problems. He quickly determined it was a plugged drain hose and thus water backing up. It looked like sawdust and I believe the hose was working fine in the past. I suspect that some door replacements we did pushed this dust into our system. So I don't think it was related to a lack of initial servicing at the tune up.
He also helped look at a rusty area that he felt was due to some water during furnace operatioin coming from another hose which he tried to tighten and now I know what to watch for in winter.
Turns out because we signed up for the annual AC plan, the visit was covered and there was no cost! What a bonus.
So the initial experience was great and this follow up was also refreshingly positive for a service company. They seem to really care about customers. I'm so happy to feel like I've found a company we can trust and rely on moving forward. Will sign up for the furnace plan for sure.
- Approximate cost of services:
- $0.00