Atlantic Windows & Door Systems Inc

We used Atlantic 5 years ago to replace every window in our house. Three family members used them and were happy with their work. We were INITIALLY extremely satisfied with the salesperson (Andre)and the product. Then we noticed rusty water leaking into our white tiled shower which was leaving stains on the grout and caulking (window is in the shower). There was rust between the 2 panes of glass. We called customer service, they sent someone out to check it out, take pictures, etc. Following this, we were told that we did not "properly maintain" the window and therefore they would not completely cover the cost of the repair, despite the lifetime warranty. We recently sold our home and the home inspector commented that our home was "very well maintained..no problems anywhere except the bathroom window." All of the other windows in our house have no problems, have been maintained the same as our bathroom window, and our home is kept in immaculate condition. Alantic initially failed to take any bit of responsibility (the customer service person didn't even view the pics taken!)and wouldn't even consider that maybe we got a bad window. We were SO DISSATISFIED (and insulted!) by the owner's response that we called our original salesperson (Andre), who instructed us to look under the window hardware as he suspected it was rusting as they did not use stainless steel screws. Sure enough, that we looked and this was the cause of the rust. We sent him pics directly and he approached Atlantic on our behalf. We have recently heard back that Atlantic is now going to replace the window, as per the warranty. Will keep you posted on what actually happens. I think the CUSTOMER SERVICE department needs improvement. Atlantic sells a great product but when something goes wrong, they initially failed to take any responsibility until we complained to our salesperson and he spoke up on our behalf. Listening to the customer's concerns directly is an important part of customer service.

We had several issues with our install which are currently being reviewed by Atlantic. My initial e-mails and phone calls were not passed onto Ellie by the sales person which contributed to a lot of miscommunication.

I am very satisfied with the interest Ellie has taked in our file and look forward to the issues being resolved.

Based on the several estimates we received we decided on Atlantic due to their warranty. I am happy to know that they stand behind their product and will be fixing the problems.

I take this opportunity to thank the Robert Team, including Mr. Pat [last name removed--Ed], Les, Gayle, and everyone else who made the window installation in my house such a pleasure.

The entire team exhibited a high degree of courtesy, professionalism, and excellent customer service. In all instances, they deferred credit to Atlantic Window & Door Inc; never once taking personal credit for their excellent service.

Needless to say, I am a satisfied client and I will gladly recommend your company to all; just like my neighbour recommended Atlantic Window & Door System to me.

In a field replete with scam artists and rip-offs as the window business, Atlantic stands head and shoulders aboye the fray. I have never been more impressed. Andre [last name removed--Ed] is exceptionally talented in product knowledge and customer service. At the time of presentation, he provides a thoroughly detailed, computer generated quotation, on the spot. No handwritten notes, nothing left to interpretation or argument - the consummate professional and a true gentleman. Their product is first class in every respect and priced well within the lower end of the range. Almost too good to be true.

Their installers are equally good - on time, pleasant and professional. Probably very chatty too - if you speak their language! They took care to cover and wrap everything in sight before the dust started to fly and worked steadily and methodically till clean-up time and then actually vacuumed the driveway before leaving!.

I almost wish I had more windows to change, just so I might have the pleasure of dealing with Atlantic again. At our first meeting, Andre said that we would still be friends when the job was complete - he was right. No kidding.

We have an oversized front entrance and Atlantic came out and suggested how to make it more beautiful with a custom door and 2 large side lights. It gives the front entrance amazing curb appeal as well as adding more light into the foyer. We were very impressed with their experience and quality of work. In addition, we replaced 2 sliding doors which are both excellent.

We wanted to take advantage of the Ontario EcoEnergy rebate system and minimize future maintenance issues by replacing our existing windows (which were the original ones from the construction of our home -- i.e., 1995) with triple pane, vinyl windows. Arthur, the salesman was very diligent and patient in explaining the products available to us.

We did notice a reduction in the outdoor noise that we heard when the windows were closed.

The work was completed within the budgeted time and cost.

My only complaint is that I had security sensors on some of the basement windows previously, had pointed these out to the company beforehand, and was not adequately informed of what they would be doing with such sensors. If I was, I would have opted to avoid changing those particular windows since the basement windows do not have a triple pane option available to them and, therefore, did not represent a meaningful improvement from the existing ones. To be clear, the rest of the windows were superior in energy efficiency and low-maintenance requirements, as compared to my old ones -- it's just the basement windows that I would have left in place.

John was most helpful in our decision-making with advice and guidance structured to our needs. He was generous with his time and took pains to point out benefits of models and sizes of windows that would siut our home. We would not hesitate to recommend him to our neighbours.

John helped us to decide on window type by explaining the benefits of each. He never seemed in a rush to process us and provided us with details enough for us to make a satsfactory decision. After sales contact and service was there when required. I wouldn't hesitate to return.

They provided us with wonderful service. We are very happy with the products that they supplied and installed both in 2003 and in 2009. They showed up on time and they solved any problems quickly and efficiently.

Our new windows and doors transformed our home. They look great, eliminated draft, and we get lots of compliments on them! Everything was made locally in their factory, so we were glad to support the local economy.