Terrible after sale Customer service, we called about issues but they blocked our number or remembered it and never picked up. My fiancee used another phone to call, they picked up right away. Poor Worksmanship, used Tarion for for 30day warranty repair appointment booked 3 days with our vacation time. Third day no one showed up which suppose to be electrician, glass, window people and whoever else that's suppose to come fix their DIY job, not professional work at all. Poor work ethics from their contractors. We pointed things out in comparison to our neighbors, they brush us off as "Thats normal". Heck if its normal why doesn't my neighbor look like mine? I'd take their normal anyday. We got plumber that came and didn't want want to fix stuff they messed up such humidifier was never hooked up. Lived their for 2 months under 20% humidity causing dry rash spots all over my body and itches like crazy but that doesn't call for emergency repair according to Aspen Ridge. Hot water to "First" floor washroom takes 2 minutes to become warm. It starts off real cold where no one can wash their hands in that temperature. My Kitchen takes 5 seconds to get "Hot". Second floor takes 3 minutes. This is not normal at all.