Arrow Furniture

Furniture
35 Arrow Rd Toronto ON M9M 2L4
Write a Review
Write a Review


Facebook
HomeStars
Furniture
Arrow Furniture
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Arrow Furniture

Average customer rating:
8.6 10 (563 reviews)

Sort by

unsatisfied customer
unsatisfied customer
1 review Toronto, ON
1/10

Purchase a sofa and slip cover chair w/ottoman at Mississauga location

30 WORDS WOULD NOT DO ME JUSTICE.. If you need good customer service i would advise going to another store. After 2 months of waiting for someone to come and look at my sofa and slipper chair i still have not had anyone come to view my problem.. What is up with good old customer service.. Did it die with the dinosaurs. I say not because other major retailers will be happy to take your business. So go buy from them.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
Was this review helpful?
Pearson Family, Toronto
Pearson Family, Toronto
1 review Toronto, ON
10/10

dining room set and 2 bedroom sets

My wife and I love our new furniture! The salesperson was helpful and courteous the whole time, even though we were very picky customers. We found that the furniture prices reflect the quality. You get what you pay for, right? Actually, I think we got even more value for our money as the quality of the furniture is superiour to what you see at Leons, The Brick, and Bad Boy. Kudos to Arrow! We will definitely be repeat customers when the time comes for a new living room set!

Was this review helpful?
Dave from Toronto-5843
Dave from Toronto-5843
1 review Toronto, ON
2.5/10

Couch

Worst store ever. We bought a couch July 11. Salesperson said that it'll be delivered 10-14 days. We just phoned head office (2 weeks later), and the couch isn't even in stock and won't be delivered for another 3 weeks or so. If you want fast service, don't go to Arrow

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

This customer was told an approximate date of 10 to 14 days and his furniture was delivered on the 28th of the same month 17 days after he bought it.
It's actually pretty irresponsible of Homestars to post any anonymous notice they get on their website without doing any due diligence. I'm sure there are many legitimate retailers in the city who feel the same way. Shame on you guys.

Soccermom
Soccermom
6 reviews Ottawa, ON
2/10

dining set, leather sofa and love seat

Waited 3 weeks for deliver, Dining set was delivered broken, wanted me to keep the broken set in my home until it could be replaced(another 2 weeks) replacement furniture was also damaged. Worse Service Manager at the head office(Chuck B.,416-743-1530)and staff to deal with. They want you keep broken furniture in your home, apparently its not their problem. Leather technician verified my couch and loveseat were made of pig leather (from China) not the cow leather that I thought I purchased. Foam inside couch was warped after 1 week and still waiting for it to be fixed. If you want to keep your sanity do not buy from ARROW FURNITURE.

1 of 1 people found this review helpful.
Was this review helpful?
katrina
katrina
1 review Toronto, ON
10/10

couch

They sprayed it to avoid stains, and since its a white couch it was well worth it! No stains and we use it every day. Well worth the price of spraying the couch (approx. 300)

Was this review helpful?
Paul-5713
Paul-5713
3 reviews Toronto, ON
9.8/10

redecorating

My wife and I shopped here for new furniture after we bought our first home together. We found almost everything we were looking for, and more! When you're moving from an apartment to your first home, you really do need a lot of furniture. This place was great because they delivered it on time, and it was very reasonably priced, we thought. A whole houseful of furniture can be pretty expensive, at least we managed to keep the total bill down at this store.

Was this review helpful?
OakvilleTodd
OakvilleTodd
4 reviews Toronto, ON

First Review

10/10

Decorating the house

This store has very nice furniture at affordable prices. I bought several tables there (2 end tables, a sofa table, and a coffee table) a few years ago and have received many compliments on all of them. The service was excellent, and the salesman even offered us the sale price a few days after a Boxing Week sale had ended (since we genuinely needed some time to think about it, but had been in several times before the end of the sale to look). A wonderful experience all around!

1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, we're sure you'll find it here, and all at a great price.

CATEGORIES
Furniture
PRODUCTS
Living Room Furniture, Dining Room Furniture, Bedroom Furniture, Beds, Sofa, Leather Sofa, Dining room Table, Modern Furniture, Contemporary Furniture
SERVICES
furniture delivery, home design, interior decorator, furnishings, home design
BRANDS
Aico, Aman, Ashley, Behold, Chateau, Décor-Rest, Defehr, Dreamstar, Emerald Home, Futura, Legacy, Lifestyle, Magnussen, Mazin, Midas, Omni, Palliser, Primo, Pulaski, Rustique, Samuel Lawrence, Sealy, Serta, Simon Li, Titus, Xcella
STYLES
modern, traditional, transitional, retro, rustic, metro, contemporary
WEBSITE
http://www.arrowfurniture.com
YEAR ESTABLISHED
1969
NUMBER OF EMPLOYEES
75
RETURN POLICY
25% Restocking Fee
PAYMENT METHOD
Cash, Credit Card, Debit Card & Financing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.