My husband was out of the country and I was out of the city in a remote area, when I got the call from my daughter letting me know that our sunroom door is smashed. My first concern was that someone was trying to brake into our home and the safety of my girls home alone.
I had no idea who to call so, I tried our neighbor. Well he was away in Florida but, texted me back... Call Anna with her phone number. Before I could call Anna, she called me.... Well, after telling Anna everything that I could without actually being at home, Anna being concerned of our situation, left her office and arrived at our home (within 15 min). She called to tell me not to worry, the glass shattered from the inside and that she would have her crew at my home tomorrow. Well as promised they arrived, took down the glass and cleaned up all the loose bits. Waited for the custom window and they arrived back within a week, as they installed they realized that the glass door was not produced by the manufacturer correctly, apologized and said that they would not install the door knowing that its not at the specs it should be. I was okay with the wait, better to have the right product installed the first time, then be upset later with a problem door. They called me back within a short time and installed my door. They were quick, helpful and provided me great customer service. I totally recommend Apollo.