This is not a sort relationship. We began dealing with John in the mid to late 1990's and overall have been pretty satisfied with his work. When we recovered our early 1900's couch early last year we saw issues within a month or two...but again we have had a relationship with him so I felt we could work something out. About Sept/Oct 2018 we chose some new material and I asked him to price it out and get back to me. I must have gone in to see him at least 7-8 times and I still don't have that quote. We found someone else to do our work and he was excellent. When he first came because of the issues with the bottom webbing breaking he wanted to see what was going on, so with our permission he cut the material that was to be replaced. John had never removed the old fabric so it still had the fabric on it from before 1995. So it had three layers. Like I said he has done other work for us but I could not in good conscience ever recommend him to anyone.