Beware! Do not purchase from this company! I purchased some blinds from Alternative Creations several years ago from Matt. The product was wonderful and so was he. At the time we discussed getting California shutters as well, and he told me about the warranty.
I ended up buying my shutters last year. This does not seem to be the same company anymore. I dealt with Tunde Veraszto, Consultant Manager. The shutters were over 4 months late, but I put up with the delay because Tunde told me that they had to move to a new supplier and they were very backlogged. I finally had the shutters installed. A warranty, however, is useless if the company never returns your calls. To say that this company has bad customer service, would be to indicate that they have any at all. I called ... you always get the answering machine ... I think it still has Matt's voice on it, so made me think he still worked there. Tunde called me back the next day. I explained to her that one of the shutters would not close properly and that the installation of all of the shutters prevented my swing-in windows from swinging in anymore; something I had not been advised of in advance. Tunde made an appointment with me for the following week. She said it was no problem, just a matter of adjustment. No one showed for the appointment. I called and left a message asking what was going on. No response. I called two weeks later saying I was very upset and to please get back to me immediately. No response. And no response in the two months since. This company appears to me to be very dishonest
and it seems to me that they have no intention of honouring their warranties. Do not buy from them unless you want to waste thousands of dollars, as I did.
- Approximate cost of services:
- $3,000.00