This week my 1.5 year old Whirlpool dryer went belly up. The strange thing is that the control panel worked but the dryer would not spin. I decided I needed "professional" help and called Allied. Been told on the phone that someone will be there within an hour (EXCELLENT!) and that the initial service call would be 60$ plus tax. I agreed to the terms.
The repair person came in as promised. Did not remove his shoes, which is fine since some companies have policies against that. Walked into my laundry room and began troubleshooting promptly.
30 minutes later he pointed to a part on my dryer and stated that its the problem and that he would order the part and call me back for replacement. He walked out with a cheque for the visit and never been heard from again...
Being somewhat of a "handy man" I decided after a couple of days to order my own part, I ordered it, installed it and... NOTHING. This was not the part causing the problem. So, in other words, I had this guy dirty up the floors, spend my time, take my money and it could have turned into a saga of spending more money on parts I dont need. Lucky for me, google is the tool of choice for us computer savvy "handier men". A quick search on google found that there is a FUSE inside the unit that often is the cause. I verified this by connecting the two terminal directly and all of the sudden my dryer is working again. Nice eh? I ordered the part for $21 and installed myself.
I have to say that allied did nothing for me except take my money and give me incorrect diagnosis.
DO NOT HIRE THESE PEOPLE, THEY DON'T KNOW THEIR BUSINESS.
Its my opinion, and I have the invoice to prove this. As far as I am concerned, there are no second chances in this business, this is pure fraud. If a technician is not sure, say you are not sure, you dont know or whatever other language you want to use to convey this message. Further, I dont think a technician should get paid for NOT KNOWING THEIR BUSINESS. THAT IS FRAUD. Taking money for something you do not deliver. Check the newspapers in the recent year, that is exactly what the financial crisis was all about.
Thanks for reading this huge post. But I hope it will serve as a warning to companies that this kind of service is unacceptable.