I am a contractor that was in need of a repair to a newly installed floor in a basement that had to be done professionally and fast. I looked at Homestars for assistance and truly found the best flooring company that I have ever dealt with. Susan booked a repair for me within 2 days of speaking to her. I was short 3 pieces of flooring to complete the repair and Susan went out of her way to arrange for 1 box of product to be ready for pick up. The installer then came the following morning to install the 3 pieces that were short. I have been in business for 9 years and dealt with many flooring companies, and I can honestly tell you that Alliance is a true believer in customer service. I have since given Alliance all my future flooring contracts.