We were told it would take 3 to 5 weeks from the day we signed their contract until our blinds we installed. After 4 weeks passed without hearing from them. I contacted our sales person, Nadia. She told me that there had been some delays at the Hunter Douglas factory which would delay our installation 2 to 3 additional weeks. I contacted Hunter Douglas directly and learned that Nadia not been honest with me.....Alleen's hadn't placed the order with the factory for almost 3 weeks after we contracted them. When confronted with the facts Nadia didn’t even have the intestinal fortitude to apologize for trying to deceive us. I can forgive an honest mistake, but this I can't abide.