I moved with Ultimate Choice near the end of May. I mostly dealt with Michelle back and the office and she is very pleasant. Keith came out to give an estimate, another time to drop off moving supplies, and another time a couple of weeks after my move when they found some shelves that I couldn't find and they ended up having. Good service.
If you get an estimate in person it locks your rate in +/- 15% which ended up being to my benefit as the move took 6.75 hours instead of 5 (lots of small boxes and one tricky couch). The crew were all friendly and took care with my possessions.
There are three reasons I'm not giving a 10 on this:
- the crew showed up 45 minutes late and I didn't get a call (booked a 10am start time to avoid rush hour even)
- they damaged a leg of my couch (big chunk of wood fell off which I'll attempt to glue back on)
- I booked this a month in advance and was told that they were working on accepting credit cards and that it should be ready in a week. I called the day before my move to check (so that I didn't pack my cheques just in case) and they were still "working on it"
I'd actually give an 8, which to me is a really good score, but I seem to be more of a hard-ass marker than everybody here. But to me 10 should be reserved for perfect. But don't get me wrong - I'd use them again in a second, and recommend them to anybody. They were definitely cheaper than other places I called around to, were very friendly, and cared about my possessions.
- Company Response
Thanks Scott for the great review. Sorry that there were a couple of mishaps but it surely didn't take away from the service you received. We are happy and greatful that you were very understanding. We wish you all the best in your new home. Take Care, Michelle