The company was contacted to repair faulty burners on my built-in range top. While checking the current, the technician caused a short and a flash electrical fire ensued. That should have been a sign that we were dealing with incompetence. Fortunately, there was no external damage. The technician determined the parts required and left to acquire them, taking some of the faulty parts with him. He was to contact me later that day to install. We had to make several phone calls before the technician returned more than a week later. Not once did the company call us with the status. He installed the parts including new elements. However, one of the elements failed to work and the same connection that was not working prior to his repair, continues to not work.
Each call to the "dispatch" is met with broken promises of when the technician will call back. She basically. In addition, requests to have the technician call me so I can explain the problem are fielded by a very rude receptionist / dispatcher who appears to never pass on the request.
I have paid more than $300 for parts and service and the same problems exist.
I have since checked the BBB and there are 15 unresolved complaints against this company as of March 2008.
BEWARE!!!
- Approximate cost of services:
- $350.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?