I called Alf's Flooring to remove carpet and refinish hardwood floors in two bedrooms. Cathy arranged for Tom to come for an estimation the same day. Tom sounded very professional and informative. Tom phoned me the same evening, we negotiated the price, and he and his son worked the following week. Tom changed a few rotten pieces of oak and refinished the floor. The floor looked very good. Part of the job was re-installing the quarter rounds in one bedroom, and Tom also quoted me on getting and installing quarter rounds in the other bedroom. I told Tom that before that I wanted to do some painting job in the bedrooms including cleaning the baseboards off of pieces of carpet and re-painting them. Tom suggested to do the painting job in a month. In a month, after I finished painting, I called back to Alf's. I talked to Cathy, and she promised that Tom would call back that same day. I also left voice messages. No one called me back. It was very disappointing. I finished the job myself. When I was re-installing pre-cut quarter rounds in one bedroom, I saw that there was a gap between the wall and the wood floor, that is not covered by the quarter rounds. In the middle of another bedroom, I can see two small holes. It's very disappointing. The floor in general looks good for the exception of a few spots, and not finishing the job.