Alexanian Carpet & Flooring

Carpet & Rug Retailers
4884 Dufferin Street Toronto ON M3H 5T4
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86%
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Reviews by rating (past 12 months)
67
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5

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.6 10 (213 reviews)

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AnitaJ
1 review Newmarket, ON
10/10

We were very pleased with the job! The workers very professional and friendly. Frank was a pleasure to deal with at the store. Highly recommend!

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Good evening Anita
Your staircase runner looks amazing ... thank you for sharing a photo:) We appreciate your kind comments and are pleased to hear you were happy with Frank and the crew at our Newmarket store. I will be sure to pass along your comments and we hope you enjoy your new flooring.
Sincerely, Wendy Alexanian

george.alphonso
1 review Oshawa, ON
10/10

The Salesperson at Alexanian in Whitby (Aaron) was extremely friendly and helpful. The Installers (Adrice and his crew) were also very friendly, knowledgeable and did a gret job installing the Hardwood Flooring. They also completed the installation on time. Quinn (who installed the Stairs) was also very professional and did a great job.
We would definatley advise anyone who is looking for flooring to contact Alexanian.

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Thank you George for sharing your review. We truly appreciate you taking the time to do this and we're happy to hear that you were so pleased with both Aaron and the team of installers at our Whitby store. I will be sure to pass along your kind words and we hope you enjoy your new hardwood flooring:)
Sincerely, Wendy Alexanian

g.king
1 review Burlington, ON
10/10

Excellent advice and help from Val akhani, to great workmanship from the installers, means that I am more than satisfied with the project undertaken. Thank you.
Gwyneth King

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Hello Gwyneth
Thank you for taking the time to review sales representative Val and the installers at our Burlington store. We're happy to hear that you are so pleased with your new flooring and I will be sure to pass along your kind comments. Thank you once again:)
Sincerely, Wendy Alexanian

wer7
1 review Mississauga, ON
10/10

First our sales/customer service Rep, Shane, from 2222 South Sheridan Way, Mississauga, was of great assistance to us. He showed us a variety of product with lots of patience while we brought home many samples for stairs and kitchen flooring. He was always efficient & helpful.

The stairs were done by their installers Hassan & Imad. They too were efficient & polite. They also left us some material to cover our hardwood floors as they knew we were having more installations done.

Next we had our kitchen floor installed. WOW, we cannot say enough about Joseph. He is one in a million. He had to level our floor to properly install our 8mm vinyl click tiles. He had absolutely everything required to complete the job and any obstacles were overcome quickly by he and his very polite assistant. Joseph is very knowledgeable, efficient and very kind. He is also a true Canadian. He is helping his assistant learn English (which we found quite sufficient) and was kind and fun while doing so.

Thank you for the great service and product.

Steve & Betty Rochon

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Hi Steve and Betty
Thank you for such a glowing review of our sales rep Shane at the Mississauga South Sheridan location and installers Joseph, Hassan and Imad. We are thrilled to hear of your experience and are grateful that you took the time to express your delight. I will be sure to pass along your very kind comments to both Shane and the installers ... this means a great deal to us:) Enjoy your new flooring and I'm sure Shane would love to hear from you on your next project.
Many thanks, Wendy Alexanian

joan in Burlington
1 review Halton Hills, ON
10/10

I have dealt with this store in Burlington before and was really very satisfied. Came back again to have hardwood floors throughout the house and shutters done in the bedroom. Was extremely satisfied with both. The hardwood floors just look fantastic and Areally great job was done . They just finished installing my shutters in the bedroom and it makes the room look much bigger and much brighter. The company that installed the shutters eclipse shutters did a great job also in the measuring and installation. My sales person at Alexanians Carpet name is Val and he is one of the very best salesman I've ever met so courteous kind and very helpful when you don't know what you want totally and he is there to in help you make your choices.. He goes above and beyond what a salesman should in making you feel comfortable with your choices. I would highly recommend the store and Val as a salesman.

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Hi Joan
We can't thank you enough for your continued confidence in Alexanian's and very kind review of Val at our Burlington store. I will be sure to pass along your comments to Val and the installers. Thank you again Joan ... enjoy your new flooring and shutters:)
Sincerely, Wendy Alexanian

Michelle in Innisfil
1 review Hamilton, ON
10/10

I could not be more impressed with the customer service I received from Jeff at the Alexanian Carpet & Flooring on Upper James in Hamilton. From my first telephone conversation to delivery, he was amicable, professional, courteous, humourous and a pleasure to deal with throughout - and this for a rather minor purchase. Jeff will be my first contact when in need of any flooring, whether it be hardwood, laminate or area rug- in the future.

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Thank you Michelle for taking the time to post your review of Jeff at our Hamilton Mountain store. Customer service is of utmost importance to all of us at Alexanian's and your acknowledgment of this means a great deal to us. I will be sure to pass along your kind words to Jeff and thank you for keeping him in mind for your next project. Sincerely, Wendy Alexanian

Ede Karolyi in Brantford
2 reviews Brantford, ON
10/10

We needed to control the heat due to the large amount of sunlight coming in all day due to the size of this beautiful window. Alexanian's came in with options and within a few weeks, they had it installed. It was such a great addition to the house. We will be using them again in the future.

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Hi Ede
Thank you for taking the time to post your review. There are so many amazing window covering options available and we're happy to hear that the Brantford store was able to help you find the perfect choice. Thank you for keeping us in mind for your next project and I will be sure to pass along your kind words to the Brantford crew;)
Sincerely, Wendy Alexanian

Janet in Toronto
3 reviews Toronto, ON
10/10

My tile floor had never before professionally cleaned-just scrubbed with a brush and tile cleaner- and the grout in my kitchen went from dark beige to almost white. I had every tile surface in my home cleaned and was delighted. This is pricy but the results are outstanding. I'm thrilled.

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Hi Janet
Thank you so very much for the feedback and posting your review. We're happy to hear that you are thrilled with your professional tile and grout cleaning. It is amazing and fun to watch the tiles come back to their original state ... it's like a brand new floor;) Enjoy!!
Sincerely, Wendy Alexanian

Private User
1 review Ottawa, ON
10/10

Wonderful associate - John Houson - very empathetic. I had a very small budget for shades and carpeting. He was understanding and helpful in choosing the best value for my money. No pressure to upsell. He ensured that installation happened when promised. The installers were prompt with time lines, friendly, and did wonderful quality installations.
I am a very happy customer, and would highly recommend Alexanian's. I have chosen Alexanian's for over 40 years of relocating and, if I live long enough, would ask for their expertise with the next move.
Thank-you again, Alexanian's.

Bunny Barker Craig

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Thank you Bunny for your loyalty and the wonderful review of our sales representative John Hassoun and the installers at the Ottawa Nepean location. Your continued confidence in our company means a great deal to all of us and we will most definitely help you with your next move;) Thank you again and I will be sure to pass along your kind words to both John and the installers.
Sincerely, Wendy Alexanian

Andrew in Kitchener
1 review Kitchener, ON
0/10

The Kitchener store was great, until we put down a deposit, and then dealing with them became a nightmare.

When we first went in to look at floors, we were told that it would take a month to have the floors installed. We eventually put a deposit on our order on March 24 and have it in writing that we would get an April install. We purchased vinyl plank flooring for our basement, and the salesperson recommended that we glue the planks down because it would be better than snap together planks for some of the gym equipment we keep in the basement. He also gave us a choice between metal and wood nosing for our stairs, and we choose the wood.

A week later, he called us and told us that the installer didn’t think we should be using glue because of the risk of water damage. Although we are glad this was pointed out before the installation, this is something that should have been pointed out at the initial point of sale.

Two and a half weeks after our purchase, the salesperson contacted us to tell us that he could not find matching wood nosing, but, there was vinyl nosing available that would match exactly. We are dumbfounded that this wasn’t initially offered to us. We absolutely would have taken this from the start (once it arrived, it looked ok, but was not exactly what we expected). We inquired what the price difference would be, and was told he didn’t have pricing and would adjust our total when it was available. At this point we realised that there was no way our floor would be installed within the month we discussed.

On the 19th of April, 4 weeks after we had purchased, we contacted the store as we hadn’t heard any updates from them. We expressed our concern that it was unlikely that our floor would be installed in April as we were told. The salesperson informed us that the supplies were going to arrive in store that Friday, and that there was a very good chance that his manager would contact us on Friday to set up an install the next week. This didn’t happen.

Finally on the 27th of April, 5 weeks after our purchase, we were contacted to set an install date, even though both the 4 weeks and April install date that we discussed had passed without any updates from the store. The manager told us he was calling to book the install. We asked what the earliest possible date was, and were put on hold so he could look the date up. We do not understand how you can call a customer to book a date, and not have the available dates in front of you. The earliest date was May 9 and four days were required for the installation. This meant that from the time we put down our 50% deposit to the point the floors were installed would be 7 weeks, not the 1 month that was discussed, and the installation would not be in April.

Once the supplies were in stock, we contacted the salesperson to find how the change from wood to vinyl nosing would effect our price. He claimed that even though the product was in his store, he still didn’t have pricing, but he would update me as soon as he knew. On Friday May 5, we still hadn’t been updated, and our credit card would be charged the following Monday. We called the store, and were told that our balance was a price that sounded far too high. After leaving messages and calling multiple times, we finally got hold of our sale person who confirmed the price. After we asked several questions, he ran the numbers again and realised that we were being overcharged.

When we selected our flooring, the salesperson made a point of telling us several times that we had made a good choice because Mannington was a good quality. During the two months while we were waiting for the planks, we couldn’t find any reference to the flooring on Mannington’s website. When the installers arrived, we realised that was because they were not made by Mannington, they were made by Melmart. This distinction would not have changed our choice, but, the incorrect information provided by the salesperson is infuriating.

When the installers arrived, we asked if the floor needed time to acclimate to our basement. The installer told us that was only for hardwood and laminate but not vinyl. A quick look at the instruction provided by the manufacturer states that 24 hours of acclimation are required.

When purchasing the floor, the salesperson explained to us the importance of the floor being flat, and explained that a skim coat would be needed. This was the primary reason we decided to pay for installation, because we knew that we did not have the patience to get this correct. During the first day of work, the installer coated a few cracks in the concrete and filled in holes around the edges left by old carpet tacks, but didn’t seem to do anything to flatten the floor. Now that the floor is installed, there is at least one area where planks sag when stepped upon. I pointed this out to the installer, and he told me there wasn’t much that could be done and the floor might not be perfectly level underneath. If this is something that is expected (it doesn’t happen with the other floating floors in our house), it was not explained to us. Had it been explained, we would definitely have chosen either to take the risk of water damage and glue the floor down, or, save several thousand dollars and install the floor ourselves.

Two weeks after the install, the salesperson contacted us to follow up on the installation and we mentioned the sagging planks. He promised to follow up with the installer and get in touch with us. That was six weeks ago, and we have not heard a word since. We have given up any hope of hearing any feedback.

Through the entire process, my requests for an itemized statement were skillfully avoided. We believe that the final price we paid is roughly a fair value, but, the unwillingness to provide us with an itemised receipt makes us sceptical.

Overall, we’re happy with how the floor looks, and we would give the installers an 8/10 as We believe they did what the store expected them to do. This review is not meant to reflect poorly on the installers in any way.

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Hello Andrew
Thank you for taking the time to write about your experience. I wish to assure you that customer service is of utmost importance to all of us at Alexanian’s and we truly apologize for the frustration you’ve experienced. I have forwarded your comments to our Regional Supervisor so he can look into this matter and contact you directly. We will be in touch Andrew and look forward to making this right!
Sincerely, Wendy Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Alexanian Carpet and Flooring is a family owned business founded by Aris Alexanian in 1925 in Hamilton, Ontario, Canada. Today, Alexanian Carpet and Flooring has 17 locations in 12 cities throughout Ontario along with our online store. We have serviced every Canadian Province and Territory as well as many US states.

CATEGORIES
Carpet & Rug Retailers, Floor Retailers, Shutters & Blinds, Carpet Installers, and Floor Laying & Refinishing
PRODUCTS
Hand-Knotted Persian and Oriental Rugs, Machine-Made Area Rugs, Sisal, Seagrass, Custom Rugs, Slate, Ceramic, Marble, Granite, Hardwood, Bamboo, Cork, Laminate, Vinyl, Wall to Wall Carpet, Hunter Douglas Window Coverings.
SERVICES
Professional Services Include: In-Home Carpet and Upholstery Cleaning, Area Rug and Oriental Rug Cleaning, Tile and Grout Cleaning, Rug Binding, Fringing, Repair and Restoration Services, Floor and Tile laying, Carpet Installation, Custom Made Area Rugs, Window Covering Installation, Free Shop At Home Service.
BRANDS
Mannington, Lauzon, Kahrs, Philadelphia, Mohawk, Stainmaster, Masland, Cabin Craft, Fabrica, Shaw, Tuftex, Scotchgard, Wunda Weave, Kathy Ireland, Godfrey Hurst, Teragren, Solida, Columbia, Wilsonart, Dal Tile, Congoleum, Marmoleum, Borealis, Sarana, Twelve Oaks, Nourison, Karastan, Jaipur, Hellenic.
STYLES
Alexanian's offers all styles, textures and colour variations in our flooring. Ranging from the most traditional through to transitional and contemporary styles, we carry a vast array of rug and flooring choices.
SPECIALITIES
Alexanian's offers unique rugs from around the world, a huge selection of carpet and flooring styles and full service installation. Our impeccable service and customer care is Alexanian's specialty!
WEBSITE
http://www.alexanian.com
YEAR ESTABLISHED
1925
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Cash, Interac, MasterCard, Visa, Cheque
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