Alexanian Carpet & Flooring

Carpet & Rug Retailers
845B Eglinton Ave. East Toronto ON M4G 4G9
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86%
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Reviews by rating (past 12 months)
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6

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.6 10 (221 reviews)

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joseph.marshall33
1 review Oakville, ON
10/10

We decided to change the appearance of our family room and to increase its warmth by installing a berber carpet. Due to the unusual room dimensions and our choice of a white carpet it was very difficult to install without a visible seam. We were happy with the carpet but disappointed that the seam was visible. Ken the Alexanian's store manager and Garry our salesman agreed that it was not good enough and agreed to re-install the carpet using a different approach. This too was not quite what we expected. In the end it was concluded that a pile carpet would be less likely to reveal the seam. They removed the orignal carpet and installed a pile carpet. The result, no visible seam and a beautiful carpet in our family room. What impressed us throughout was how focused Ken and Garry were on delivering customer satisfaction and the great lengths they went to achieve this. We are in our early sixties so have had plenty of opportunity to witness good and bad customer service and can say that this was an outstanding effort on their part to make us happy. We must also commend the professionalism and courtesy of the installers as well.

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Company Response

Hello Joseph
Thank you for posting your review of Ken, Garry and the installers at our Burlington location. Customer service is extremely important to all of us at Alexanian's and we can't tell you how thankful we are to be recognized for this. We take great pride in our work and strive to have each and every project represent the best we can offer. I will be sure to pass along your kind comments and hope you enjoy your new family room carpeting for many years to come.
Sincerely, Wendy Alexanian

jeff
1 review Port Perry, ON
10/10

Excellent install, and Aaron was amazing
That sold us the carpet, gave us an up grade on the under pad.

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Company Response

Hi Jeff
Thank you so very much for sharing your experience with Aaron and the installers at our Whitby store. We are glad you're happy with your bedroom carpeting and I will be sure to share your kind comments with Aaron and the team.
Sincerely, Wendy Alexanian

Stu in Toronto
2 reviews Toronto, ON
10/10

After four terrible months not being able to get the proper flooring installed by a famous Depot company, Alexanian on Dundas Mississauga completed the work in two weeks with the end results of total satisfaction. Thank you Matthews and your superb team. I would recommend your services any time. Stu M.

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Company Response

Hi Stu
We are happy to hear that Matt at our Mississauga Dundas St. location was able to help you with your hardwood. Thank you for taking the time to post your kind comments and we appreciate your recommendations. Enjoy your new oak flooring and I will be sure to share your review with Matt and his team:)
Sincerely, Wendy Alexanian

Ian in Ottawa
1 review Toronto, ON
8/10

This is the second time we have used Alexanians for flooring. This last time were not entirely satisfied with the installation but what impressed us was the speedy and efficient correction of the problem by Arsim Mulaj of the Mississauga central store to our entire satisfaction. Will definately deal there again.

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Company Response

Hello Ian
Thank you for posting a review and your continued confidence in Alexanian's. Customer service is of utmost importance to all of us and we're happy to hear that Arsim at our Mississauga Dundas St. location was able to offer his help. I will be sure to pass along your kind words to Arsim and we look forward to helping you with your next project.
Sincerely,
Wendy Alexanian

Rob T.
1 review Newmarket, ON
10/10

My wife found the perfect carpet for our dining room at Alexanian Carpet. Frank was very helpful in confirming this carpet was a good choice and gave us a good price.

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Company Response

Hi Rob
What a great choice!! The Silverstone area rug ( goo.gl/bPTi6U ) looks perfect in your contemporary dining room. Thanks for including your pictures, we love it when our customers share their reveals. I will be sure to pass along your kind words to Frank in Newmarket and we wish you many wonderful dinner parties in your new space.
Sincerely, Wendy Alexanian

Private User
1 review Halton Hills, ON
10/10

Customer service from the time I walked into the store until the carpet was completed was excellent. I want to make a commendation for the installer who did my job, he was awesome, pleasant, quick, and a perfect job, sorry I didn't get his name, but if you can find my order, please make sure to pass on my commendation, because of him, I would definitely come back. You should be proud to have employees such as this young man.

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Company Response

WOW, thank you so very much for your review. We appreciate your feedback. Could you offer which store you dealt with so we can extend your gracious praise to the installer?
Thank you again, Wendy Alexanian

Angela
2 reviews Mount Albert, ON
10/10

Excellent customer service, friendly and knowledgeable. Frank went out of his way to help us find what we needed and at an affordable price. I will definitely go back for my future flooring needs.
Angela

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Company Response

Thank you Angela for the great review of Frank at our Newmarket store. Frank is a true professional and always goes above and beyond:) I will be sure to pass along your kind comments and we would love to help you again with your next project. Enjoy your new area rug!!
Sincerely, Wendy Alexanian

Hudson in Ottawa
1 review Ottawa, ON
1/10

We thought we hired professionals to re-do floors in our condo. First, having purchased carpeting and engineered hardwood that we loved and were excited about. On day of installation the square footage of each living space was reversed. This caused an excess amount of carpeting to be thrown away by the installers giving a nice " gift " to many other residents. The hardwood flooring that was only half there was installed improperly as the floor was unlevel and we were told that due to condo regulations could not be levelled. We inquired with the management of our building and were told no such rule exists! Even though we were told Alexanians had done numerous jobs in the building. We are currently looking for another company to fix the problem and thought it is important that the individuals in charge of your company are aware of some things going on at store level. We used your outlet on Industrial ave in Ottawa

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Company Response

Hello and thank you for bringing to our attention the issues you experienced with your flooring project. Would you please call the store manager, Tony at our Ottawa (Industrial Avenue) location with your specifics so Tony can look into the matter? We would like to help rectify this issue, but need some more information so we can contact you directly.
Thank you very much, Wendy Alexanian
Alexanian's/Ottawa East ~ 740 Industrial Ave. Ottawa (613) 739-1790

AnitaJ
1 review Newmarket, ON
10/10

We were very pleased with the job! The workers very professional and friendly. Frank was a pleasure to deal with at the store. Highly recommend!

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Company Response

Good evening Anita
Your staircase runner looks amazing ... thank you for sharing a photo:) We appreciate your kind comments and are pleased to hear you were happy with Frank and the crew at our Newmarket store. I will be sure to pass along your comments and we hope you enjoy your new flooring.
Sincerely, Wendy Alexanian

george.alphonso
1 review Oshawa, ON
10/10

The Salesperson at Alexanian in Whitby (Aaron) was extremely friendly and helpful. The Installers (Adrice and his crew) were also very friendly, knowledgeable and did a gret job installing the Hardwood Flooring. They also completed the installation on time. Quinn (who installed the Stairs) was also very professional and did a great job.
We would definatley advise anyone who is looking for flooring to contact Alexanian.

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Company Response

Thank you George for sharing your review. We truly appreciate you taking the time to do this and we're happy to hear that you were so pleased with both Aaron and the team of installers at our Whitby store. I will be sure to pass along your kind words and we hope you enjoy your new hardwood flooring:)
Sincerely, Wendy Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Alexanian Carpet and Flooring is a family owned business founded by Aris Alexanian in 1925 in Hamilton, Ontario, Canada. Today, Alexanian Carpet and Flooring has 17 locations in 12 cities throughout Ontario along with our online store. We have serviced every Canadian Province and Territory as well as many US states.

CATEGORIES
Carpet & Rug Retailers, Floor Retailers, Shutters & Blinds, Carpet Installers, and Floor Laying & Refinishing
PRODUCTS
Hand-Knotted Persian and Oriental Rugs, Machine-Made Area Rugs, Sisal, Seagrass, Custom Rugs, Slate, Ceramic, Marble, Granite, Hardwood, Bamboo, Cork, Laminate, Vinyl, Wall to Wall Carpet, Hunter Douglas Window Coverings.
SERVICES
Professional Services Include: In-Home Carpet and Upholstery Cleaning, Area Rug and Oriental Rug Cleaning, Tile and Grout Cleaning, Rug Binding, Fringing, Repair and Restoration Services, Floor and Tile laying, Carpet Installation, Custom Made Area Rugs, Window Covering Installation, Free Shop At Home Service.
BRANDS
Mannington, Lauzon, Kahrs, Philadelphia, Mohawk, Stainmaster, Masland, Cabin Craft, Fabrica, Shaw, Tuftex, Scotchgard, Wunda Weave, Kathy Ireland, Godfrey Hurst, Teragren, Solida, Columbia, Wilsonart, Dal Tile, Congoleum, Marmoleum, Borealis, Sarana, Twelve Oaks, Nourison, Karastan, Jaipur, Hellenic.
STYLES
Alexanian's offers all styles, textures and colour variations in our flooring. Ranging from the most traditional through to transitional and contemporary styles, we carry a vast array of rug and flooring choices.
SPECIALITIES
Alexanian's offers unique rugs from around the world, a huge selection of carpet and flooring styles and full service installation. Our impeccable service and customer care is Alexanian's specialty!
WEBSITE
http://www.alexanian.com
YEAR ESTABLISHED
1925
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
Cash, Interac, MasterCard, Visa, Cheque
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