Alexanian Carpet & Flooring

Floor Retailers
Halton Hills ON L7G 4J8
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HomeStars  >  Carpet & Rug Cleaning & Repairing in Mississauga  >  Alexanian Carpet & Flooring   >  Alexanian going to bat for a customer
Ian in Ottawa
Ian in Ottawa
1 review Ottawa, ON
10/10

Alexanian going to bat for a customer

Very impressed with Alexanian. 4 years ago, we purchased a Mannington Adura floor from them. 3 1/2 years later, some “craters” appeared in a couple of places at joints, not a lot, but it was clear this was going to spread. I figured I’d buy a replacement floor and install it myself to save money but our designer, whom I had consulted about colour, insisted on contacting Alexanian. I was skeptical. Ed Giancola of Alexanian accepted my photos of the damage and made an appeal to Mannington for replacement under the warrantee. It was refused. I gave up, but Ed at Alexanian did not. He came to our place, examined uninstalled tiles, determined the cause and took a sample which he sent to Mannington with an appeal of the first decision. Mannington this time agreed to pay for a replacement and installation. I would have given up long before, but Ed was persistent with Mannington (and he was right about the cause being due to a defect, something I missed entirely though I like to think I’m handy). I am very grateful to Ed and to Alexanian for being persistent in going to bat for their client. Additionally, this time Alexanian’s installers did the job, a much better job than my contractor’s installer did the first time, more attention to detail, no damage to baseboards, careful work, very friendly guys. There was a lot more value to having purchased from Alexanian than I realized when I first made the purchase as part of a larger renovation. Thank you, Ed! Thank you, Alexanian!

Approximate cost of services:
$0.00
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Company Response

Good morning Ian, Thank you for taking the time to post a review, and your rave review of Ed. Ed is a true professional, and definitely knows flooring. We are happy to hear that he was able to work with Mannington to help resolve your tile problem. I will be sure to pass along your comments to both Ed and his team of amazing installers. Thanks again and we hope you enjoy your now "perfect" flooring:) Sincerely, Wendy Alexanian