Alexanian Carpet & Flooring

1855 Dundas St. East Mississauga ON L4X 1M1
Allan Alexanian
Allan Alexanian [Full profile]
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Reviews by rating (past 12 months)

Reviews for Alexanian Carpet & Flooring

Average customer rating:
8.5 10 (185 reviews)

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1 review Courtice, ON

Aaron, the sales person I dealt with was well informed on product types, helpful and provided his opinion when asked. He was pleasant and the work was scheduled and completed within 7 days. The crew was pleasant and well organized. All in all I was quite satisfied and would not hesitate the recommend Alexanian - Whitby store.

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Hello Jocelyne,
We are happy to hear that you had a great experience with both Aaron and the installers at our Whitby location. Thank you for posting your review and recommendations ... a word-of-mouth referral is truly the greatest compliment!! We hope you are enjoying your new hardwood flooring:) Sincerely, Wendy Alexanian

1 review Burlington, ON

We were very pleased with the level of service at the Appleby Line Alexanian store. We were prompted and cheerfully greeted. Service representative Gary took the time to understand our needs and budget. Originally we were looking for flooring tiles - but since these are no longer available, Gary suggested a viable alternative - luxury vinyl sheet flooring - and which quality - would best suit our needs and budget. We had some ideas in mind and initially were just looking. We found that Alexanian's had an excellent variety of flooring in their inventory - and after "shopping around" we returned to Alexanian's to make our purchase of Mannington Luxury Vinyl Sheet flooring. The flooring had to be ordered and the shipment came in on time. We visited the store several times, and every staff member was most helpful and provided excellent customer service. The flooring was picked up by our independent contractor and now has been installed and it looks really nice and is quite comfortable to walk and stand on. It was was a great way to give the kitchen a new look and we are really pleased with the results.

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We are so pleased to hear that you are loving your new kitchen floor. Vinyl flooring sure has come a long way and I must agree with you, it certainly is comfortable to stand on ... especially during dinner prep time;) Thank you for such a glowing review of Garry and the staff at our Burlington store. We truly appreciate you taking the time to post a review and I will be sure to pass along your comments. Sincerely, Wendy Alexanian

Marsha Kinch from Courtice
3 reviews Courtice, ON

Whitby Store.

Thank you so much for letting Richard and Ryan fix the issues with my installation. My floors look amazing now. Also, thank you for the beautiful upgraded baseboard mouldings you provided free of charge. I can assure you that these two guys are the dream team. Richard had on a T-shirt with Alexanian Carpet and Flooring printed on it. Richard and Ryan are a wonderful representation of your company. Please make sure your head office is aware of their excellent customer service and attention to detail.

I would also like to thank Shant and Aaron (Whitby Store) for your amazing customer service. Aaron provided excellent customer service when I bought the floors; actually it was one of the best experiences I’ve ever had with a company. Bravo to Aaron. Shant, you went out of your way to ensure any install issues I had were fixed and I thank you for that. Alexanian should be proud to have both of you as their employees.

You can measure a company by their aftercare. Some companies take your money and if something is not right you fight for the aftercare. I had a few issues with the installation and Alexanian provided immediate, courteous and amazing aftercare customer service. I highly recommend Alexanian to anyone who wants a good product backed up by amazing customer service.

Anyway, I’m a happy customer now and will recommend Alexanian to my friends, family and neighbors.

Thank you.

Marsha Kinch
37 Pickard Gate

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WOW !! Thank you Marsha for this absolutely wonderful review! Customer satisfaction is of utmost importance to every one of us at Alexanian's and to be recognized for our efforts ... well ... that's just icing on the top:) I will definitely pass along your kind words to our Whitby crew and Head Office, and thank you for all of your referrals. Sincerely, Wendy Alexanian

1 review Hamilton, ON

The installer worked very hard and fast he was polite informative and left the area as he found it very clean

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Thank you for taking the time to post your review. Alexanian's has a great team of installers and it's such a pleasure to receive positive feedback. We're happy to hear that you are pleased with your experience and I will be sure to pass along your kind comments. Sincerely, Wendy Alexanian

1 review Hamilton, ON

We renovated an older home but the stairs were in poor condition. The house is a side split so there are two separate small flights of stairs and I had difficulty deciding how wide the runner should be on the stairs and how much of the hall to cover. I knew how I wanted it to look when finished but could not quite work out the details. Zoranu came to my home and worked it all out. His observations and suggestions were right on. It was not a big job but he took time to make sure I got exactly what I wanted. I love the finished result. The installer did a really nice job. I am very pleased.

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Thank you for taking the time to post your review. We're happy to hear that Zoran was able to help guide you with your staircase decision ... side split homes can sometimes be tricky;) We hope you enjoy your new carpeting and I will be sure to pass along your kind words to both Zoran and the installers at our Burlington location. Sincerely, Wendy Alexanian

1 review Oakville, ON

Installers arrived at appointed time very courteous and informative of how they were going to complete the work.
Extremely impressed with their workmanship and how efficiently they completed the install

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Hello and thank you for posting a review of our Burlington store team. Excellent customer service is of utmost importance to us at Alexanian's, from the salesperson right through to the installers. We're happy to hear that you are so pleased with your installation and I will be sure to pass along your kind comments to salesperson Garry and the installers. Sincerely, Wendy Alexanian

1 review Hamilton, ON

Our salesman Zoran was highly knowledgeable and helpful working with us to
Pick out floor coverings and window coverings
Within our budget , highly recommended

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Thank you Robert for posting your review of Zoran at our Burlington location. We're happy to hear that you had a great experience and hope you are enjoying your new flooring and window coverings. Sincerely, Wendy Alexanian

1 review Hamilton, ON

Our go to place for high quality and reasonably priced area rugs.

Salesman is knowledge, personable and efficient.

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Thank you for posting your review. We are so happy to hear that you have been pleased with Alexanian's area rug selection, along with salesperson; Zoran at our Burlington store. Sincerely, Wendy Alexanian

1 review Burlington, ON

Garry is the sales rep that helped us with this rug. He was informative and reliable. We are very happy with this purchase.

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Thank you very much Karin for posting your kind words of Garry and the installers at our Burlington location. We are so happy to hear that you are enjoying your staircase runner and I will be sure to pass along your comments to both Garry and the crew. Sincerely, Wendy Alexanian

3 reviews Hamilton, ON

Extremely disappointed with the standard of service received from the Hamilton branch:
- everything was fine until we placed the order, the salesman was helpful and informative and gave good advice, however....
- the process from ordering to installation of a stair runner somehow took 3 or 4 months
- it took 4 different installers to come out before they could find one that could actually install it - and although it was a curved staircase, not exactly unusual and there was no indication that there would be any issues
- the third installer left the job half-finished because he didn't know how to complete it, the fourth guy had to start from scratch
- the salesman consistently over-promised and under-delivered and communication was poor; it always had to be me following up
- the only thing that was efficient was the prompt billing (and they ignored our request for a discount based on all the inconvenience we had to put up with)
- at least we ended up satisfied with the end result, and we like the carpet - but what an absolute gong show to get there...

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Company Response

Hi Martin,
Thank you for writing about your experience. Your feed back is appreciated and helps us improve our level of service. I have forwarded your comments to our Regional Supervisor so he can look into this matter. I am glad to hear that you are happy with the finished product, but I am obviously concerned about the journey. Thank you again for letting us know. Sincerely, Wendy Alexanian

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alexanian Carpet & Flooring

Alexanian Carpet and Flooring is a family owned business founded by Aris Alexanian in 1925 in Hamilton, Ontario, Canada. Today, Alexanian Carpet and Flooring has 17 locations in 12 cities throughout Ontario along with our online store. We have serviced every Canadian Province and Territory as well as many US states.

Carpet & Rug Retailers, Floor Retailers, Shutters & Blinds, Carpet Installers, and Floor Laying & Refinishing
Hand-Knotted Persian and Oriental Rugs, Machine-Made Area Rugs, Sisal, Seagrass, Custom Rugs, Slate, Ceramic, Marble, Granite, Hardwood, Bamboo, Cork, Laminate, Vinyl, Wall to Wall Carpet, Hunter Douglas Window Coverings.
Professional Services Include: In-Home Carpet and Upholstery Cleaning, Area Rug and Oriental Rug Cleaning, Tile and Grout Cleaning, Rug Binding, Fringing, Repair and Restoration Services, Floor and Tile laying, Carpet Installation, Custom Made Area Rugs, Window Covering Installation, Free Shop At Home Service.
Mannington, Lauzon, Kahrs, Philadelphia, Mohawk, Stainmaster, Masland, Cabin Craft, Fabrica, Shaw, Tuftex, Scotchgard, Wunda Weave, Kathy Ireland, Godfrey Hurst, Teragren, Solida, Columbia, Wilsonart, Dal Tile, Congoleum, Marmoleum, Borealis, Sarana, Twelve Oaks, Nourison, Karastan, Jaipur, Hellenic.
Alexanian's offers all styles, textures and colour variations in our flooring. Ranging from the most traditional through to transitional and contemporary styles, we carry a vast array of rug and flooring choices.
Alexanian's offers unique rugs from around the world, a huge selection of carpet and flooring styles and full service installation. Our impeccable service and customer care is Alexanian's specialty!
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