Very pleased with my experience looking for and purchasing an area rug at Alexanian’s. I found their website extremely helpful in narrowing down my choices. It allows you to upload a pic of your room and see what different rugs look like. The website created pic looks almost identical to my final actual result.
At the store, Kaz gave me more information regarding the quality of my different
choices and arranged for me to take home a smaller version of the rug I chose so I could see the colours in my living room. Kaz was very pleasant to deal with. He did not
pressure me on the sale, but rather, his
great follow up and competitive pricing were key in helping me make my decision.
The delivery was done by two very pleasant
professional gentle men that made sure the underpad and my rug were perfectly placed.
They did not complain at all even though I
asked them to make several difficult moves
to get everything just right. Their only concern was to make sure that I was happy.
I also want to acknowledge another kind man in the Mississauga location that assisted me when I came to make the final payment. He made sure I understood everything in the invoice and also helped make my experience with this location a pleasant one. From start to finish, a great experience and now I’m enjoying my beautiful rug! Thanks to Kaz and all his colleagues who helped me. I highly recommend the guys at this location and the website. I’ve attached the website created pic of my uploaded living photo and a pic of the actual rug in my living room.
- Company Response
Thank you for your amazing review of Kaz and the staff at our Mississauga Dundas St. location. Customer service is our top priority and it is so nice to be recognized for this.
The Rhapsody Nouri area rug you chose is beautiful and fits perfectly in your living room. We appreciate your feedback on our newly redesigned website and especially the 'Rug Visualizer' ... so happy to hear you found it helpful:) Your pictures are amazing, it's actually difficult to tell which photo is from the online 'visualizer' and which one is the 'real deal'!!
We hope you are enjoying your new space and I will be sure to share your kind words with Kaz and the team.
Sincerely, Wendy Alexanian