After Alexanians replaced carpet on stairs and hallway for me, a problem was ably addressed by the store manager of the Mountain location, Garo. I could not prove a cabinet door with "vintage hardware" that fell off was due to the actions of their installer but I had reason to believe it did.
I am pleased that Garo gave a listening ear and helped to solve the problem - I felt that my issue did not get "swept under the carpet" as might have happened at a business short on tact. It was gratifying to me that management was willing to be engaged in a small complaint after being paid in full. No whining or complaining, Garo took ownership of my problem.
Now, we are happy in full with the lovely pick we made from their HUGE selection or carpet.
Thank you so very much for your review. We are happy to hear that manager Garo at our Hamilton Mountain store was able to help and I will be sure to pass along your kind words. Customer service means everything to us;) Sincerely, Wendy Alexanian
Had a special order of carpeting installed in the entrance staircase ....The work and end result was so well executed that appraisal on my home increased 75,000.00 more. The home appraiser could not get over the exquisite finish. I am so happy with Ken the manager of Burlington for presenting this sample to us. I get compliment from everyone that sees it. Oakville
Hello and congratulations on your increased home value. Wow... you must be very pleased. We're happy to hear that you are thrilled with your new carpeting. Thank you for posting your review and I will be sure to pass along your kind comments to both Ken and the installer at our Burlington location. Have a great long weekend:) Sincerely, Wendy Alexanian
Thank you to Chris in the Ottawa Kanata store for his efforts to obtain flooring to meet our construction schedule. He went the extra mile to help us out. We will be back!
Thank you so very much for posting your review. We are happy to hear that Chris at our Ottawa Kanata store was able to help you with your bathroom renovation and we trust you are now enjoying a gorgeous, new bathroom ... enjoy:) Sincerely, Wendy Alexanian
Following a flood in our home, again carpet was replaced with hard-
wood flooring by a Restoration Company. Our choice was then to further enhance our home with area carpets, stairway and hallway runners.
For this we chose Alexanian Carpet and Flooring, Burlington, ON based on their wide selection and their reputations for high professional service and installation.
Our first purchase was an area carpet for each of our living and dining rooms. The advice given was most helpful and the eventual delivery was as promised and to our complete satisfaction.
Unfortunately, we did experience problems with the stairway runner but it was resolved very quickly without issue. As for the hallway runner, when we brought our concerns to the attention of the Store Manager, Ken Matpan, they were resolved to meet our expectations.
Ken responded to our issues immediately upon receiving our e-mail
and made arrangements to come to the house at our earliest convenience. We were prepared to accept his opinion and were extremely pleased that he did concur with us in what we felt needed attention.
The runner in question was taken out by Ken and returned and installed by him in the promised time frame.
We are now extremely happy with our carpeting and in particular with the consideration given us by Ken. His timely action when he
became aware of our issues is very much appreciated. Indeed a gentleman who demonstrates extremely high customer service.
Definitely our "go-to" place for future flooring and we do not hesitate to recommend Alexanian to our friends.
Jette Helm and Gord Layhew Burlington
Thank you Jette and Gord for your wonderful review of Ken at our Burlington location. Customer service is extremely important to all of us at Alexanian's and without a doubt you were in good hands with Ken. We're glad you are happy with your flooring and truly appreciate you recommending us. I will be sure to pass along your kind words to both Ken and his team:) Sincerely, Wendy Alexanian
between flooring and carpeting I was have spent 11000.oo for t.v. room master bedroom and staircase. Even though I have had to get Michael from head office involved, the end result is very disappointing. I am not happy with Alexanian .. I have overpayed and should have done my homework. 6 trips to the Burlington store and several calls ... the minute they took my deposit delivery and installation has been my problem... Never again Mrs Amini
Hello Mrs Amini
Thank you for taking the time to post your comments. It is my understanding that our Burlington store has been in contact with you today and an installation date has been arranged. We apologize if there was any miscommunication and trust you will be happy with your installed product. We will follow up with you after the installation to make sure you are pleased with your purchase. Sincerely, Wendy Alexanian
A friendly sales experience. The installers did an excellent job with very little waste of material
Thank you very much for posting your review. We are happy to hear that you were pleased with both our installers and sales team. We hope you're enjoying the new flooring in your home and thank you again :) Sincerely, Wendy Alexanian
Our experience with Alexanian was top notch from our first meeting with Adam Vengroff in the store at 1855 Dundas St. E. In Mississauga through the selection of products through installation by Ahmet Arikan and his assistant. Ahmet is a terrific craftsman. Adam knows the product lines well and gave excellent advice. He also worked effectively with the house painters so that the concurrent projects went smoothly.
Thank you Bob for taking the time to post such a wonderful review of Adam, installer Ahmet and his assistant at our Mississauga Dundas St. store. It sounds like you've had quite the renovation and we are happy to hear that Adam and his crew were able to work seamlessly with your painters. We hope you are enjoying your "new" space and flooring, and I will be certain to pass along your kind words. Sincerely, Wendy Alexanian
Garry Singh has helped me with 2 projects in my home and he has been amazing! He is informed and really works to ensure that the right solution is presented and implemented. I will not shop anywhere else for carpets again!
Thank you for such a fantastic review of Garry at our Burlington store and your continued confidence in Alexanian's. We truly appreciate your dedication! We're happy to hear that Garry has been so helpful and I will be sure to pass along your kind comments:) Sincerely, Wendy Alexanian
I would always and only recommend Alexanian Carpets.I have been going to the Mississauga store for a very long time. Kaz in sales is always accessible and easy to work with. Our recent purchase of a stair runner for my mom's house was great, especially b/c they over came some challenges at this house that I didn't realize. Henry the installer is a true professional, his work is great and he is, kind, polite and quick.
Thank you Stephanie for your incredibly kind review of Kaz and Henry at our Mississauga Dundas St. location. Your long-standing confidence and recommendation of Alexanian's means the world to us:) We are happy to hear that the staircase runner worked out so well in your mother's home and I will be sure to pass along your words of praise to both Kaz and Henry. Sincerely, Wendy Alexanian
Alexanian Carpet and Flooring is a family owned business founded by Aris Alexanian in 1925 in Hamilton, Ontario, Canada. Today, Alexanian Carpet and Flooring has 17 locations in 12 cities throughout Ontario along with our online store. We have serviced every Canadian Province and Territory as well as many US states.