Since buying a new home, we've been working with lots of home service professionals (home inspectors, locksmiths, plumbers, etc) and relying on Homestars for vendors referrals and reviews.
However, when it came to home security, we knew immediately whom to call. We have been using Alert Security for the past 25 years. In the past, whether it's true or false alarms, their response is immediate. Always professional and helpful.
From our initial inquiry to booking the appointment, Lucy is always cheerful, responsive and efficient. Great on follow-ups.
Michael came over to our home on a Friday evening. He patiently listened to our needs and answered all our questions - then provided us with our options. Whether it was adding a second keypad or installing a smoke detector connected to the system. - never felt like a sales pitch.
When we spoke to him on Monday, he and his team came over the next day and did a great job of setting things up. They thoroughly tested everything, made sure we were comfortable - it's like having your home security handled by a "friend", not a corporation where you are just an "account".
Added bonus is that their fees are very reasonable for having a piece of mind.
From our personal experience, when it comes to home security, if you are: looking for someone to provide custom personalized service, want to support "local" Canadian business and have a home security system up and running ASAP, we highly recommend that you give Michael and Lucy a call!!!