Firstly, this is not the original Agincourt Aluminum- the present group bought the name and business. We had 5 windows installed. Waited many months- this was expected; finally a crew came with the new windows, but couldn't figure out how to install them; waited some more- a better crew came, installed 4, broke one; waited several more weeks and it was finished. All in all, support was not good and the job could have been much better: inside, they cracked the plaster in two places, they irreparably damaged the kitchen sink, they never caulked on the top side of the window trim (no one will ever see), and some of the mitres were not acceptable. When these problems were pointed out, their rep was apathetic. Would not recommend.