False promises and harassment when you cancel the contract if you dont like their service
I took ADT system for my house from a dealer (Rising Star Marketing). The service didn't function for initial 8 days and sent him a notice to cancel my contract on 9th day. He took 100$ in cash (to avoid HST) from me to put up some fancy touch screen system . Now he is harassing me by saying that he will spoil my credit if I don't go with contract and says he will charge 199$ fee for removal of the equipment. His system was not fully functional from day 1 itself.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Nikhil, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you