I can't even begin to describe the ordeal we had with Action Interiors. We were the upper end of the spectrum from what their websites say their typical jobs cost and by the end of it, I was told by another company they wouldn't touch the kitchen with a 10 foot pole to fix. It was an absolute disaster but I'll let you judge for yourself:
1. Day 1: The came in to remove the cabinet faces and paint. The area's on-site that were painted had missed patches and streak marks EVERYWHERE. I was told: the guy FORGOT HIS GLASSES.
2. They left my house a MESS and doors unlocked. It took a full hour to clean. I was told: The vacuum broke and "I told Suzanne I was leaving so what am I supposed to do".
3. Instead of removing our pot lights, the painted OVER THEM! Plastic, glass, everything!
4. The kitchen was 2 DIFFERENT COLOURS! Two! I was told: it was my eye sight by both the painters, as well as Randy, the owner. The cabinets were cloud white and the built-in pieces were stark white, anyone walking in could see it immediately.
5. There was paint splotches on our floor and appliances (Stove, fridge, espresso machine and dishwasher...everything).
6. After 4 days of 'fixing it' the kitchen was STILL TWO COLOURS and there were STILL parts that hadn't received a single coat of paint, brush marks, paint chips and smudges galore!
7. I was told in writing they would be using, and I quote "Lacquer - not paint" on the built in parts of my kitchen. It ended up being paint and I was then told, the misunderstanding was on my part. It's hard to debate when it's in writing. I was also told it was crazy to think they would lacquer the built-in pieces although the other company I was vetting would have done this. I thought I was comparing apples to apples, but instead, I was comparing an apple to a rotten banana.
8. When they took out the cabinet faces, they scattered all the knobs and screws everywhere! When they came to install them again and "stay until the job was done" (which they didn't), they couldn't find all the pieces and (Randy - the owner) told me that "I" LOST THEM. The knob resurfaced weeks later in a random drawer they stuffed it in. The kitchen after this day was still horrific.
8. The absolute worst part about the whole thing was HOW the company made me feel about THEIR incompetencies. It was always said that "I was the one who misunderstood", or "My eyes were seeing things".
Conclusion: The job was so beyond bad, the other company I was vetting wouldn't touch it! Suzanne ended up hiring another renovation company that apparently comes in quite frequently for Action Interiors to fix projects that are too far gone for them to do. When he walked in, the job went from an afternoon repair, to a 3 full day job!
The minute I found out this guy was with a different company, even though he was 2.5 hours late, I was instantly relieved. There are so many other elements of this experience that were horrific but I'm only sharing the cole's notes. Please, if you value your kitchen, don't use them.
Suzanne is a sweet talker and I'm sure the only reason most clients don't complain, but my experience was so beyond bad, that although I was dreading writing a review, it needs to be said to warn others of this company.