Ricardo and his team did a good job of removing the old roof and installing a new flat roof on my dad's commercial building in downtown Chinatown this past spring ('07). A previous roofing contractor had charged my dad a lot of money to fix the leaking roof. It had stopped leaking for a while but after a few weeks the roof leaked again like crazy and the contractor never returned our numerous calls to rectify the problem. We then called a lot of roofing companies but found that many of them were too busy to even come out to look at my dad's roof. We did manage to get a couple of quotes but they were also too busy to do the job any time soon. Ricardo of Accord Roofing was prompt in returning our call and right away made an appointment to inspect my dad's roof. Ricardo showed up when he said he would and we were impressed by his manner and roofing knowledge and his quote was about the same amount as the other quotes. We decided to hire him and Ricardo and his crew got the job done within the following two weeks. They showed up when they said they would and were efficient in getting the job done and in cleaning up the job site after they were finished. The roof looks great and has not leaked since.
Unfortunately since I wrote the former, the roof has now developed a couple of leaks, the first in November 2007 and the second the first week of January, 2008. I have tried getting in touch with Accord roofing but the number is disconnected. I know the company is being managed now by a person named William (Bill) and when I spoke with him in the fall when the roof was fine, he said that he would honor the warranty on the job Ricardo did. But now that I am having problems I cannot get hold of anyone from Accord roofing.
It is now months later and I found out that Ricardo was apparently away for the past few months but is now back in business again. I was relieved when he did contact me to discuss his absence and the problems with my dad's leaking roof. He has been out to the property a couple of times now to try and figure out why the roof is leaking. Talking to him again reminded me of why I hired him in the first place. He is an affable guy and seems very sincere about his work. I am happy to say that Ricardo is standing behind his work and is now trying his best to rectify the problem with the leaks. If things work out I may even have him replace the roof of my house as it will need replacing in the near future.
- Approximate cost of services:
- $16,000.00