A.A. Waters & Brookes Ltd.

Sprinkler Systems
20 Hanlan Rd., Unit #26 Vaughan ON L4L 3P6
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Sprinkler Systems
A.A. Waters & Brookes Ltd.
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89%

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Reviews by rating (past 12 months)

Reviews for A.A. Waters & Brookes Ltd.

Average customer rating:
9.1 10 (115 reviews)

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Tony in Toronto
Tony in Toronto
1 review Toronto, ON
3/10

Sprinkler system start up

After my old sprinkler company decided not to service their Toronto customers I contacted A.A. Waters & Brookes on June 17/21. I told them my requirements and they emailed me and said they would "follow up shortly". They contacted me and set up a appt. for July 26/21 in the morning. On July 23 they called and said the person who was going to do the job couldn't make it could they reschedule the appt. to the 26th in the afternoon. I agreed. On the 26th I received a call from Eva saying the person who was schedules ahs a family emergency and could they reschedule to Aug. 6th? I called them back and said maybe if I would have wanted a new sprinkler system installed for a few thousand dollars they would have not be postponing my appts., Eva did not disagree. Because of my job I was able to refer many people to Envy and would have done the same for A.A. but I hate "poor service". thanks

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Private User
Private User
Private User reviews Toronto, ON
10/10

Installation and annual service

A A Waters and Brookes installed my sprinkler system about 15+ years ago and has been servicing the system annually since then. I am very happy with their services.
They have a knowledgeable team of technicians who take the time to explain and answer my questions. As I update my garden, they worked with me to modify the system to adapt to the changes. Overall, they are a team of professionals who know about sprinkler systems and also about plants.

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Brittany in Vaughan
Brittany in Vaughan
2 reviews New Tecumseth, ON
0/10

Use anyone else!

Allen (sales/owner) comes to your house, sells you on how great the company is and how they are one of the only companies to be properly trained in Rainbird. Sells you on everything from material, set up and timeframe and you feel like everything will go well.
My husband and I took days off work to accommodate the installation (they tell you you need to be home) only to get a call at 9am saying they are short staffed and cannot come, no apologies - office staff (Joanne) is unbelievable rude and just provides excuses for the company.
Job was not completed correctly. The company claims they fixed the problem however, the lines are not deep enough (as per their website standards) and my lawn is not green (as per their guarantee). The lines weren’t buried deep enough, valve in the basement leaked. Took multiple calls to get them back to fix it. When the tech finally came he said he was there to winterize. I explained he was there to fix, he didn’t have the tools to do it so had to come back another day. Their techs attempted to fix the leaking valve twice, they finally had to call in a licensed plumber because they couldn’t do it. This all took place in November. It had started to freeze over night so my husband winterized the system himself.
We were then told the warranty was voided so we are now stuck with a system that was poorly installed, the heads weren’t properly tested and we are now left with a lawn that isn’t green (despite their guarantee). We held back final payment until the matter was resolved and they don’t care, they send threats that they will send you to collections. The company spends more times making excuses for what they don’t want to/don’t know how to do then actually doing the job. Allan will come to your house but you will never see/hear from again, even despite multiple attempts. He’s too busy sitting behind his desk writing threatening letters to collections.
Fair warning - read the negative reviews about this company. We ignored them thinking it would be different. Our sprinkler system was installed in 2020.

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Sprinkler controller in Vaughan
Sprinkler controller in Vaughan
4 reviews Toronto, ON
10/10

Best service guy

The staff at AA are excellent. Franco the serviceman, who came to solve my crisis, was such a hard worker and so considerate of our needs. He had to work late on a very hot day to fix my problem, and didn’t complain or grumble!!
The office staff we’re very obliging as well. Setting up an emergency appointment quickly and considerate of costs to me.
I’ve used this company for over 20years and are still pleased with the service.

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Brian in Etobicoke
Brian in Etobicoke
3 reviews Toronto, ON
10/10

Sprinkler Repairs

A A Waters & Brookes did an excellent job of updating some pipes and changing the configuration of our sprinkler system. First of all, their office organized and confirmed the appointment. The Office Rep was courteous and helpful. Their technician showed up on time both days and did an exceptional job in two respects: (1) He listened carefully to what I wanted done and made some constructive suggestions on what is best way to achieve it; (2) He completed the work in a highly professional manner, then tested it to show me how it worked. Highly recommend this company if you need sprinkler work done.

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Ann in Toronto
Ann in Toronto
2 reviews Toronto, ON
10/10

Front lawn sprinkler system

A terrific company! Can't praise them enough. The representatives who came around, spent a lot of time looking how best to provide the sprinklers that we needed. The person we dealt with has an engineering degree. The work was done within a week or so. They spent 2 whole days installing the sprinkler system, and worked hard, asked us about the way we wanted the installation to be placed etc. They tested all the sprinkler heads, explained how to work the system. Dorian and his crew were fantastic to deal with, were polite and super helpful. Would recommend this company to anyone!!! One of the best contractors we have ever dealt with!!! Thank you, real perfectionists!!!

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Geoff
Geoff
2 reviews Toronto, ON
10/10

Professional installation - Perfect yard coverage

In a word the job was - professional. Allan obviously has a lot of experiences and placed the right "heads' in the correct places. Our installation was completed in 1 day. The water pipes were hidden and the next day the lawn looked like it hadn't been touched as they were so meticulous in their installation. The Ah Ha moment is when they turn the system on and you wonder why you didn't get this installed years ago. Quality installation for a reasonable price.

1 of 1 people found this review helpful.
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Michelle
Michelle
2 reviews Mississauga, ON
10/10

Excellent Service

Great service. Just had my sprinkler system closing today. The technician was amazing on time and friendly service. I had an issue with a leak in the Spring opening A.A. Waters and Brookes were great fixed my issue. The office manager is always so helpful she does a great job answering all my questions. Look forward to having them back in the spring.

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Private User
Private User
Private User reviews Whitchurch Stouffville, ON
4/10

Not what they used to be. Never again.

After 15 years, I have made the decision to STOP using this Company. They are clearly having trouble coping. In fact I was told by their representative that they are "overwhelmed and understaffed."
The Covid pandemic is the reason given for their problems, including faulty accounting, but this issue has only gotten worse since the pandemic. I was told explicitly that "Allan" does not return calls. I was told that my valid concerns about their faulty accounting were offensive. In fact I was told that mistakes are made frequently and corrected. It's no big deal. I pay my invoices reliably. Accounting errors matter to me!

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D&M in Scarborough
D&M in Scarborough
2 reviews Toronto, ON
10/10

Maintenance mid year

We pay annual maintenance charge.

Yesterday WEAL completed the mid season, he also had done the spring start up.
On time, neat, checked everything, great service. Waters & Brookes did our installation more than 25 years ago and have done our service every year since. Very pleased

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A.A. Waters & Brookes Ltd.

A,A Waters & Brookes is dedicated to installing and servicing lawn sprinklers that meet the specific needs of our customers. We use only top quality material and the latest technology to guarantee system reliability and longevity, and every system is designed to maintain uniformity of coverage. Our Team members are Certified Irrigation Technicians, Landscape Technicians, and Backflow Testers. We also employ a full office staff to answer all of your questions and ensure the best possible customer service.

A. A. Waters & Brookes has been in business for over 28 years and is owned and operated by a professional engineer who is a certified irrigation contractor and designer. We work with home owners, landscape contractors, home builders and general contractors throughout Toronto, the GTA and southern Ontario. The company ensures that your lawn sprinkler and irrigation systems are designed, installed and maintained to your satisfaction

CATEGORIES
Sprinkler Systems
SERVICES
We design and install a lawn sprinkler or irrigation system to fit your specific application. Materials are selected based on a proven track record of reliability and performance, not lowest cost. Your system is installed by full-time, certified irrigation technicians who have the skills and experience to install your system properly with minimal disruption to your home and the utmost respect for your property We service all makes of sprinkler systems All our services, including installation, are supervised and directed by a Professional Engineer with more than 38 years experience in underground engineering and design
WEBSITE
http://www.lawnsprinklerstoronto.com
YEAR ESTABLISHED
0
NUMBER OF EMPLOYEES
0
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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