After 15 years, I have made the decision to STOP using this Company. They are clearly having trouble coping. In fact I was told by their representative that they are "overwhelmed and understaffed."
The Covid pandemic is the reason given for their problems, including faulty accounting, but this issue has only gotten worse since the pandemic. I was told explicitly that "Allan" does not return calls. I was told that my valid concerns about their faulty accounting were offensive. In fact I was told that mistakes are made frequently and corrected. It's no big deal. I pay my invoices reliably. Accounting errors matter to me!