I am humbled by the helpful response and prompt action by AA Waters & Bowers. The original review , posted 27 Apr 2010, was written by me, Leila [last name removed--Ed](“LS”) . I am the CFO and act also as chief administrative officer for the TLC group . I alerted the one person named in the response . Dr Okhai (“AO”) read my review this morning.. he advised me he felt I had been harsh, especially in tone. Upon reflection I’d agree. Many people are happy with the AA Waters company . We have nothing but goodwill towards them. Their response is impressive : its positive , helpful. They did contact the home of one of the surgeons in the group (who is also the CEO of three-nations group. Accordingly I ask that my review of 27 April be withdrawn ; I’d appreciate the opportunity to correct tone and be fair , and ensure that I am more objective for all , in future. Our CEO , AO said (I quote) I “ went too far , used inappropriate tone, and had insufficient cause to be judgmental. I agree with the AA Waters response . I should have first raised concern directly with them.
The following is direct from AO :“ To: AA Waters & Bowers , Sir : We apologize for the hurtful tone used in the post. Our CFO is an excellent , valued person who had a very bad day . We sincerely wish you the very best in ALL your endeavors , present and future. Your message much appreciated, THANK YOU (from Adam [last name removed--Ed]) .
Leila [last name removed--Ed], CFO etc TLC Group (my direct EM is Leila.simone@tlcQ.com
- Company Response
We were totally unaware of Dr. Okhai's dissatisfaction as it was never communicated to the office. Upon becoming aware of this situation, we immediately contacted Dr. Okhai and left a message to schedule the spring start-up of his lawn sprinkler system.
We look forward to hearing from Dr. Okhai in order that we can be given the opportunity to rectify the situation and do whatever it takes to make Dr. Okhai another one of our many happy and completely satisfied customers.