Moncada Windows Doors & Siding

I work in the architectural design profession so I have a better knowledge of construction & building products than most home owners…not saying that I’m an expert on residential windows but since I have a better understanding of what to look out for, my decision to go with Moncada windows is not purely base on cost alone.

We moved to our raised bungalow in Dec. 2009. After a winter with the 40 year old original windows/doors we decided to replace all the windows the following fall. We eventually replaced 10 windows on the ground floor (including two large front windows 6’x10’ each) + 5 basement windows + a sliding door accessing the backyard with built-in blinds.

We got estimates from 3 different companies, Anthony (owner) from Moncada came and give us the estimate, he was very knowledgeable of his product and when we got into a more technical discussion regarding his product vs other products out on the market he was able to satisfy all my questions/concerns and left me in a very comfortable state of mind. Moncada’s quote was actually the highest (within $3000) but after further analysis we decided to go with Moncada because of the higher quality of their product (hardware, Trim finishes, exterior covering, type of caulking used & type of insulation used). Anthony took measurements for quotation purposes and one of their staff came back a few days later to take actual measurements for the window production. Installation happened about 3 weeks after and took 1.5 day and went smoothly, the crew were professional, courteous and clean up all the debris.

I think it’s important for the home owners to realize that no wall, ceiling or floor in a house is ever PERFECTLY level, flat or straight!!! The door and window openings that was originally built to being square will often overtime sag or become lopsided due to uneven house settling and any installer (no matter which company) will try their best to fit their perfectly square window into a not so square opening……so leveling and fitting the new windows/doors into existing rough openings can be tricky and often time not fit as “perfectly” as you would like/expect……. overall, the Moncada crew did an excellent job on my windows installation!!!

I’ve purposely waited almost a year after the installation to write this review and is pleased to report that the windows/sliding door are all still looking good and working well and have zero issues with them. My conclusion is that you will be able to find cheaper windows if you don’t mind lesser quality products, Moncada windows are high quality window products at a very competitive price which makes them the best bang for your buck in my opinion.

Lastly, the reason this review didn’t get 10/10 is because I am not able to attest to the longevity & durability of these windows over its lifespan so the highest I can currently give at this time is 9/10.

I had three windows that were showing their age. One would no longer open and the mechanism could not be repaired. The others were rattly and old. My neighbour had seen Moncada Windows at the Home Show and was impressed. He ordered his windows from them, so I did the same. There was a delay in getting the windows installed, but when they finally arrived, the workers were fast and neat. I am happy with the results. My windows look nice and perform well. The room is cooler in summer and warmer in winter.

UPDATE AUG 2012: I had previously been happy with the three windows and installation from this company a few years ago, so I recently ordered three more. This time did not go so well. While the installers seemed efficient and personable, after they left, I discovered large gouges that had been badly filled with rough caulking in the interior window frames. It looks terrible! On one side of my living room window interior frame, there is a 2.5-inch gouge in the wood that has been inadequately filled with caulk. The nails had not been countersunk and the wood edge is crooked.
UPDATE (Sep 2012): After seeing my post here on HomeStars, I was contacted by Anthony, who came to survey the window. He then sent someone to fix the sloppy work, but overall, I am still not satisfied. Both Anthony and the man who came to fix the problem blamed it on the type of window I bought. This is not acceptable. At no point prior to installation was I told that my “new” window would end up looking like a bad repair and that I should be paying for something else.

From the time I met with the sales representative to the installation of the door, Moncada took the time to let me know at what stage we were. Very accomodating in terms of installation date.

With the all the options available, the sales rep was very informative as to what I was looking for and made recommendations.

Very happy with the sales rep and the installers. Certainly will recommend Moncada. Should mention that, I did a lot of shopping around and Moncada offered the same door for a much lesser price.

I contacted Jim at Moncada through the recommendation of a friend. We booked an estimate visit and through that neeting I chose the style of window and also set an installation date. The crew was friendly and most important, they were professional. I am pleased with the efficiency of the company and their overall performance. My windows are awesome!

Service was excellent. Staff sent to install knew what they were doing and were very efficient. Everything was left clean. Door was perfectly measured and installed in perfect condition. Would have given them a 10 but hardware (lock) we ordered was not exactly the one we ordered. We noticed after they had left.

I was impressed by the service that Moncada gave. The windows were installed as promised very efficiently and quickly. The crew were polite and cheerful and cleared up after themselves removing all the debris. I was also impressed by the fact that a piece of one of the screen doors which was discovered to be missing was retrieved and installed on the following day. Thank you Moncada Windows

Our window installation is now complete. I am pleasantly surpised by the thoroughness of our service. From the friendly office staff, to the excellent costs of all our new windows, Moncada was so accomodating with all my questions, concerns and schedualing.
We will be calling back to complete the rest of our windows.