The technician showed up on time and completed the job quickly and cleanly. Very professional and took the time to walk me through the operation of the fireplace (this is my first time owning a wood burning fireplace). Very pleased with the work completed and staff.
UPDATE: Magic Touch came back today to replace my top tile which was in rough shape. They had to send two techs as my chimney is in the corner of the roof and there isn't a safe way to access it from the roof. After spending 35 minutes trying to find a safe approach they informed me they could not complete the job because there was not enough room for the ladder to reach from the ground to the top of the chimney at a safe enough angle to work or bring tools up the ladder. The amount of time they took coupled with not charging me for the time (as they shouldn't) is a great representation of this company. Very thorough and not just out for a cash grab. I will continue to use Magic Touch for all services they can provide.
- Approximate cost of services:
- $170.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your feedback DH. We appreciate you taking the time to send a review.
Kindest regards, Marc