Made a mistake, did everything to rectify it
Sometimes it's not what you do; it's how you handle a mistake. I got them to clean my chimney, but there for some reason there was quite a lot of creosote left. I contacted their customer care and that is where it got interesting. They apologized, refunded my money and even sent a second tech to re-clean it, and to figure out what happened. Overall, they bent over backwards to fix their mistake. I don't think I've ever seen a company try harder when something went wrong. But I couldn't give them a 5 because of their mistake, but they deserve a 4 for how they acted after.
- Approximate cost of services:
- $176.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your response as well Randar. You accepted that mistakes happen, calmly told us what it would take to satisfy you and made it easy for us to come back and make it right. We learned how the mistake was made and have had the opportunity to correct it with the technician who was at your home first. Thank you for your feedback - it helps us be the best we can be. Kindest regards, Marc