So I had to deal with a squirrel who had managed to get into the attic, as well as as raccoons living under my backyard deck. I read a lot of reviews on Homestars and thought I'd give AAA Gates Wildlife Control a call. I did, and spoke to Tara (who was SUPER HELPFUL)! She patiently answered all of my questions and after thinking about it for just a few minutes, I quickly called her back to request someone coming by for a quote. Don't be put off by paying for a quote - they're unbelievably thorough (and then the cost of it is deducted from the work they will do for you).! Nick showed up on time and got a tall ladder out to go up and take a look (he did that in 3 different parts of my roof as well as the adjoining neighbours roof, to make sure that the squirrels weren't getting in via more than one entry point - they were). He also took the time to thoroughly explain everything that would be done and how it would look. The communication within this company, via every single person I dealt with, is SUPERB! He called the office and found out how quickly they could do the work and we scheduled it right there. He explained that he was already booked on a job, and asked if it would be okay if another tech (Justin) would come and do the job. No problem. About a half an hour after leaving, Nick called me back and told me that he had just spoken to Justin and explained everything to him, and that even though he couldn't be here that day, he would be supporting Justin so that they would both be working together. I really appreciated that, as so many companies I've used for the house in the past were terrible communicators and this makes a huge, time and cost saving difference. I was at work the day that Justin was scheduled to come, but had left the gate code with the company so he could get in the back. That morning, I had a voicemail from Justin, letting me know that he was stuck in traffic, so would be arriving about 10 mins later than expected. How courteous!He kept me updated when I asked him to and it was great that I didn't need to be home for it. I got home in the afternoon and he had just finished up sealing off the entire back deck (Amazingly thorough)! He then sealed up the entry points on the roof. What happens is that they install a one way door (critter can get out but not back in) and then, after we're sure they've gotten out, they will remove the door and seal up the entry points. A couple of days later, I still heard the squirrel up there, Tara was super helpful and reassuring and got someone out to the house quickly (I think it was Blake, I never got to meet him) and moved/added another exit door so that the (rather dim) squirrel could get out. Done and done! About a week later (give or take), I was just leaving the house and saw one of the guys coming back to check on everything and remove and seal off the doors. So this price included the quote, Justin working his butt off for at least 5 hours (we'd had a pretty cold blast in November when this was going on), one of the techs returning to move the entry door, then coming back to remove the entry doors. I couldn't be happier with the PHENOMENAL service I received from them! I would hire them again in a heartbeat!
- Company Response
Hi Barb, your review has left me at a loss for words. I first want to say that I think you are PHENOMENAL for taking the time to write such a comprehensive review. You made my day, my month and my year!!! Of all the great reviews we have received over the years you have managed to capture every aspect of how we want each and every customer to experience our service. When I started my company 35 years ago I set out to ensure that we treated our customers the way we would want to be treated. We looked at all the things we disliked about service companies and set out to be 110% better at every turn. I am extremely proud of everyone that works for me because they care deeply about our customers and the wildlife. Thank you for your praise of Tara, Nick, Justin and Blake. I will be reading your review to all my staff at our meeting next week. I love having the opportunity to have my employees hear from a customer like you and show them that all their hard work doesn't go unnoticed. I cannot thank you enough!!! Brad Gates, B.Sc. Owner / President - Awarded HomeStars Best Of 2015, 2016, 2017 & 2018.