I contracted Gates Wildlife several weeks ago to resolve a problem with mice/rats in my attic. The service received by an employee was not up to my standards nor were the results favorable. Brad took the time to hear the issues, provide his expert advice and make recommendations on how I might receive better results. I now understand that not all animals can be removed humanly. I appreciate Brad's time, his courtesy and willingness to make the situation right though unable to assist further with my problem. More aggressive actions are necessary in my case and as Gates Wildlife's aim is to resolve issues in the most humanly way possible. Thanks Brad!
- Company Response
I am very sorry that we were unable to solve your mouse issue through our humane approach. However, I was pleased to refund you the entire amount you paid to us, honouring our money back guarantee. I hope that you can find a quick resolution to your mouse problem. Brad Gates, B.Sc., Owner / President, HomeStars Best of Award Winner 2019, 2018, 2017, 2016, 2015.