AAA Gates Wildlife Control

I recently had to use the services of Gates Wildlife Control after I saw a raccoon disappear down my fireplace chimney. I remembered hearing an ad on the radio about your company and did some research on Homestars which showed great reviews so I called and was very happy to hear that they actually had someone in the neighbourhood who could be there in 2 hours. Jake arrived right on time and I cannot say enough good things about him and the service he provided. He explained everything to me, told me that he was going to check out the chimney and would let me know exactly what was going on and provide me with an immediate estimate. Turns out it was mama raccoon and 5 babies at the bottom of the chimney. Jake managed to coax the mama out and sealed up the chimney so she could not get back in while he got the babies out of the bottom of the chimney. That was a bit of work for a few reasons but Jake went over and above to get the babies out, all the while explaining each step to me and gently handling and reassuring the baby raccoons. He gently put the babies in a padded box that he attached to the roof near the chimney (plugged in and heated) in the hopes that mama would come back overnight and get them. As promised, he came back the next day (twice actually) to check on them with good news that mama had relocated 4 babies. Justin came back the next day to make sure everything was good and remove the box. I can honestly say what a pleasure it was to meet Jake (and Justin too); Jake was so helpful, kind and gentle with the babies. I would not hesitate to recommend Gates Wildlife Control to anyone and in particular, I would like to ask Gates to recognize Jake for his outstanding customer service skills. Thanks again Jake. It was a pleasure to meet you and I really appreciate everything you did to help me out with the least amount of stress possible.