1st Data Recovery can best be described as the “Worst Data Recovery Service”. They claim 4 to 7 days turnaround for failed drive.
So I dropped off the failed drive and USB external drive (for transferring recovered data) at one of their drop off location. I was instructed to give the items to the receptionist of another company. 1st Data Recovery does not have a physical presence there. First bad sign.
No case number or anything. I emailed and called twice before I get an email from 1st Data 2 days later with case number.
7 days later I emailed re status. I called next day because no answer. That’s the unresponsive nature of this company throughout. Have to email several times and or call to get any answer.
27 days later they email me that data is unrecoverable. Ridiculous. The drive head crashed. Data was not destroyed or scrambled. It’s a mechanical failure. They just didn’t want to go the extra expense or work.
Plus they want to charge me $70.00 to ship back the damaged drive and my USB drive. They make me wait almost a month with no results and then still want to charge me to return my items. When I called to complain to the owner, he threatens to charge me for any more phone calls because it’s his “time”.
If you have valuable data definitely DO NOT SEND IT TO 1ST DATA RECOVERY.