***EDIT*** The floors have been installed for two weeks now and we absolutely love them! A huge thank you to Matt for the pro installation and to Bryston for making it right and providing such a beautiful product. Now it’s time to host a party to show it off!! Is there such thing as a floor-warning party??
I am not one to complain, however this has unfortunately gotten to a point where I need to voice my frustration. Late last year, my wife and I bought a new house. We decided to have some renovations done, which involved redoing the dining room flooring. We needed a specific beautiful bamboo hardwood in order to match what was already in the den, and we were extremely happy to find that Bryston Flooring had it in stock. We paid for it right on the spot, and they advised that we could expect it within the first week of January. No delivery, no installation, we were going to pick it up and install it ourselves to expedite the process. It is now February 19th and not only do we not have our flooring yet, but we have absolutely no idea when it will arrive. What’s worse is that in preparation for the new flooring at the beginning of January, we ripped up the existing flooring and have been living with an exposed subfloor since then, which has been tricky to navigate with our daughter, almost 2 years old, running around! At last check, they advised it would be in no later than two weeks ago, which has obviously come and gone with no solution on the horizon.
We had originally been told that the flooring was in warehouse B instead of warehouse A, and somehow that one takes longer to ship from. Then we were told that it was delayed because of weather. I am not naive to the fact that the weekly snow storms have slowed down many deliveries, however I find it incredibly hard to believe that every shipment to a Bryston Flooring customer has been delayed by two months.
I post this in an effort to warn others of our brutal experience, and to try to obtain a resolution to this ongoing issue. Not only has the Bryston number that we have been texting back and forth with stopped responding to our messages, but they have also conveniently disabled the “read receipt” function so we are no longer able to tell when they have read our messages.
Please get in touch to advise of a specific deadline, along with a significant refund. To think that you will be profiting off of this transaction after your horrible service is appalling. I am tired of walking on subfloor or staying out of the dining room all together. I am tired of being continually disappointed by missed deadlines. I am tired of not being able to settle into our new house.