Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2061 reviews)

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Linda
Linda
6 reviews Whitby, ON
10/10

Excellent product and service

We needed a new front door, our neighbourhood always had signs on their lawns about Brock Doors and Windows. We didn't hesitate to contact them, because of our neighbours recommendations!
We are so thrilled with our new door, not only is it warmer in our house, it has such great curb appeal as well.
I can't compliment our installers enough, they were experts at their job, cordial, it is an A-One job! Cleaned up thoroughly.
Highest recommendation possible!
L. & D. Kenney

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Company Response

Hi, Linda!
Thank you for entrusting Brock Doors & Windows with your entry door replacement project. It's awesome to hear that you're not the only one in the neighbourhood! We will be sure to extend your feedback to your appointed Installation Crew. They'll be very pleased to hear.

All the best,
Brock Doors & Windows Ltd.

Lynne - Etobicoke
Lynne - Etobicoke
7 reviews Toronto, ON
2/10

New front door with 3/4 glass and sidelight

Visited several showrooms to look at exterior doors and liked the quality and style of Brock "Cosmo". We placed the order when the salesman came to our house 0n 19 July 2018. Measurements were done and door was to be ready in 8 weeks which fit with our renovation timetable. Did not hear from Brock so I called to inquire on 22 October and was offered installation on 31 October. Two hours after the installation appointment time, Lisa called to say that the installer had "safety concerns due to the inclement weather" (it was drizzling slightly but they did not know if our door had outside exposure or was inside a porch). Installation re-booked for 9 November. On 8 November Lisa phoned to cancel the next day's installation "because it is going to rain and snow tomorrow". 3rd installation appointment booked for 15 November. Mark phoned on the 15th to say the installer had "vehicle problems" and he would have to re-schedule. I said, NO! Mark claimed to have no knowledge that this was the 3rd cancellation. He re-scheduled for 17 November which necessitated my husband having to stay home from an out-of-town family event. The door was installed on the 4th appointment - except for the caulking around the outside of the door because the wrong colour caulking was sent with the installer. We withheld $500, and were assured that the correct blue caulking has been ordered and "shouldn't take too long to to arrive and then we'll get someone out to finish the job". Still waiting 7 weeks later. The door is beautiful but the dreadful customer service means I would never use Brock again.

1 of 1 people found this review helpful.
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Company Response

Hi Lynne,

We appreciate you finding us online and detailing your experience. We would like to apologize for any and all inconveniences experienced throughout your project. At your earliest opportunity, please connect with Natalie Wynter, our Customer Relations Manager at nwynter@brockwindows.com or by telephone at 1-800-449-3808 ext. 1106.

Regards,
Brock Doors & Windows Ltd.

jashas32 in Scarborough
jashas32 in Scarborough
1 review Toronto, ON
8/10

Bedroom window

We have several Brock windows. As always the install of the most recent window went seamlessly. The window is excellent. From wall to window there is no difference in temperature!

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Private User
Private User
Private User reviews Stayner, ON
10/10

Very happy with my new front door!

I am completely happy with my new front door! The gentleman who first came to my house was professional and knowledgeable and a great help to my husband and I in picking out style and colour.
The team who installed my door was great. They did a super job and
cleaned up the mess afterward. I am very happy that the trim was so neat and I do not have to paint. The seal on the door is smack on when I close it!

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Tim in Oshawa
Tim in Oshawa
3 reviews Courtice, ON
2/10

Wouldn't Recoomend

Had Brock windows and doors replace 4 windows in 2018. The straightforward bedroom windows were installed well and are an improvement over our old windows. The bay window at the front of the house was a completely different story. The first installer spent hours trying to install a window that didn't fit. It was obviously measured incorrectly and was sticking out of the wall about three inches at either side. Instead of ordering a new window, they opted to try and trim the incorrectly sized window which resulted in a pretty ugly box on either side of the bay window. After calling and emailing their service department repeatedly, they finally sent their measuring guy back over to measure for a new window. Four months later they return with a new window manufactured to the exact same dimensions as the first window. Their second installer didn't even unload it off the truck. Instead, he took the existing bay window apart into 3 separate windows and managed to manufacture a new bay window that fix fairly well. Not sure if this will stand the test of time but it was a vast improvement over the initial installation. Would have been a faster and more affordable solution if they had just sent someone out after our first complaint. But it took months to get a resolution and they never did follow up to find out if we were satisfied. So, I wouldn't recommend using Brock Windows based on this experience.

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Patrick in Toronto
Patrick in Toronto
1 review Bowmanville, ON
10/10

Window/sliding door

From the initial meeting with our Brock Windows representative(Mike), to our install team, it has been a great experience. Brock Windows will not be the least expensive, but you get what you pay for. Great work, exceptional products.

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Ena in Toronto
Ena in Toronto
1 review Ajax, ON
7/10

Installation of 3 windows

Technician showed up on time with minimal interruption to my schedule. Winter installation was absolutely the best option for me and my family. Thanks to the installers and service personnel at Brock.

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Sandra Walsh in Old Toronto
Sandra Walsh in Old Toronto
1 review Toronto, ON
10/10

New front doors installed

So happy with our new front doors. From sales to service absolutely fantastic experience. Lots of comments about the doors from neighbours.
Work was done by professionals who ensure you are happy before they leave. Would highly recommend and will be using again for our next project!

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Lisa in Innisfil
Lisa in Innisfil
2 reviews Midland, ON
10/10

Replacement windows

Today Brock Windows completed the installation of 10 large windows in our home. Excellent service from start to finish. Helpful knowledgable sales rep came to our house to provide a quote. Final measurements were completed two weeks later. Windows were completed and ready for install as indicated. Great follow up by scheduling staff to confirm dates. Jess, Dave and Christian arrived on time and did and excellent job installing the windows. Very pleasant courteous and clean. Already recommended Brock to four different people looking for new windows. Thanks for making this process easy and seamless.

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Company Response

Lisa,
Thank you for taking the time to review your experience with us on our HomeStars page.

We're extremely pleased to hear of your overall satisfaction with your project. We will be sure to extend your feedback onto the teams responsible for the handling of your renovation, we know they'll be just as content as the rest of the team!

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Brampton, ON
10/10

Front door and back sliding walk out door

We absolutely love our new front door and our back sliding walk out door. Brock Doors and Window were so easy to work with from start to finish. They are extremely professional, thorough and so easy to get a hold of and deal with.

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Company Response

Hi there,
Thank you for extending your feedback to us via HomeStars. We're very pleased to hear that you're loving your new entry door system as well as your back sliding door. It is wonderful to hear you felt at ease working with us, we hope that in the future we have the opportunity to work with you again.

All the best,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
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