Wrong items installed, damaged items installed - poor communication on repairs
- Approximate cost of services:
- $12,198.00
Chris,
We apologize for any difficulties you had faced when undergoing your home renovation. We have provided this feedback to our Leadership team for review and rectification, they will be connecting with you to discuss a plan of action and timeline for resolution.
Thank you,
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.
Hi there, thank you for the 10-star review. We appreciate your feedback immensely and hope to work with you again!
Kind regards,
Brock Doors & Windows Ltd.
Rachel, thank you for the lovely feedback. We appreciate you choosing Brock for your whole home window replacement.
Kind regards,
Brock Doors & Windows Ltd.
Germaine, thank you for this feedback. We wholly appreciated your patience during this project. We're thrilled to hear of your satisfaction with the quality of product and installation – we wish you the very best on the sale of your home!
Kind regards,
Brock Doors & Windows Ltd.
TB,
We're sorry to hear of any issues you may have encountered during your installation process. We'd like to ask that you please connect with us through the information provided below, we're unfortunately unable to retrieve your file with the username provided and we would appreciate the opportunity to look into this further.
We hope to hear from you soon.
Regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.
Mirna,
We appreciate you bringing your concerns to our attention. We're sorry to hear you had an experience that was anything less than favourable.
We wholeheartedly understand how any potential delays can impact a projects timeline. Your project and that of any other person is individual and custom to your home and preferences, timelines cannot accurately be compared to that of your neighbours or any other project.
We had provided you with the option to refund you for the door in question or alternatively reorder the mis-measured door system, in which you opted for the refund and credit for inconveniences in the amount of $2,700.00. While we have extended a sincere apology for the frustrations you've faced – we would like to express our disagreement with your comments regarding our team members.
We wish you the very best on the resale of your home and encourage you to reach out through the information provided below should you have anything further you'd like to discuss.
Thank you,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.
Hi, Mike!
Thank you for the 10-star rating. We're glad we could help you with your home project and will let our team know just how pleased you were with their service.
Kind regards,
Brock Doors & Windows Ltd.
Hi, Michael!
Thank you for the 10-star feedback. We're thrilled to hear you had an exceptional experience from consultation to completion. We appreciate your feedback immensely and will be sharing this with our team.
Kind regards,
Brock Doors & Windows Ltd.
Windows and Doors
Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.
Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.