Brock Windows did an awesome job in replacing our 8ft Patio sliding doors, as well as our hallway and dining windows. Scott the salesman, gave us a lot of options and was mindful of our budget as well. The installers were professional, polite and personable, which always enhances the home owners experience in dealing with your company.

The Patio doors and the windows look great and my neighbor has asked for Brock's phone number.

I contacted Brock about a year ago because they had a good reputation for quality work and customer satisfaction. The sales guy Anwar did a great job explaining the available options and new innovations in the industry. He also called us immediately (June) to let us know that the GreenOn program was ending. They gave us a 4-8 weeks lead time.

A team drop by not too long after (July) to take measurements. I waited patiently as months went by. In September I contacted Brock as the deadline for the GreenOn program was approaching. The person on the one was like " oh yeah, we can schedule you in on Sunday" This was midweek and too short notice for our family. The second option which we chose was to schedule it a month later (Oct). For some some reason, they said the first option would be a one day job but second option was a two day job. It seemed like they weren't very organized and if I didn't call proactively, we may have missed the GreenOn deadline.

I made arrangements to relocate my wife and newborn and had to take 2 days off work. My wife and baby returned on the third day but unfortunately, they miscalculated the time it would take to complete the work, so they had to come in on the third day. The house was basically a construction zone with the noise and dust, and the cold air blowing through the open window cavity.

Lastly, there were a couple of minor issue with bug screen. One had a pin missing and another got sliced during the installation. The installer made note of it and assured us that another team will take care of it (Oct 2018). Today is July 18, 2019 and I haven't even receive a call back.

Overall, I am disappointed with the organization, quality of service and lack of communication that we received. I personally wouldn't recommend Brock.

This was our first experience with Brock windows. We will certainly use this company again when we need more windows or doors.
We started with a great sales rep who visited us at home and showed us the option we had available for the new front door. Our existing one was from 1922.
After making our choice he made measurements and finalized the paperwork.
Later we had a to make a change in one of the specs and we visited the showroom as a picture was worth 1,000 words.
Later, another representative visited and made confirmation measurements before manufacturing the doors. We had added a storm door as well.)
The installers showed up on the day and time they had scheduled and in a few hours had installed the two doors. As it is an old house, there were a few small adjustments to be made to the fit but it was handled without complaint even though it took a little longer than they expected.
This company is A1 in our books.

We just had all the windows and doors for our new cottage build supplied by Brock Innisfil. This included 12 windows, 1 bow window, the front door and a double patio door.

Brock was the first company we approached for estimates; after such a great meeting with Chris (the sales rep), we found there was no reason to look further.

The entire process from start to finish was flawless:
- all our options were clearly explained to us, and no pressure was ever given for us to choose a certain style/type/size/etc. In fact, the sales rep was quite often suggesting and recommending cost-saving options.
- the review time and all the back-and-forth with changes didn't phase Brock in the least. At no time did they make us feel we were bouncing around!
- the time-to-build was reasonable, and we were informed at all times as to when we could expect installation. Brock did a fantastic job of coordinating the installation for when our contractor was ready for the windows and doors.
- installation as done at the agreed appointment time, in the day and a half that was expected. The team was cheery, happy, and worked quickly, leaving the site very clean.

We are thrilled with our choice and would not hesitate to recommend Brock to anyone looking to replace or install windows or doors. Special shoutout to Chris, in particular, as he was just amazing in his dealings with us.

For the 2nd year in a row we had windows installed as well as a sliding door with a window above. We were very happy with everything from the sales person to the installation. Definitely recommend Brock!!

The door is exactly what we wanted and the installers were wonderful! The only real problem we had was the salesperson who arrived at noon without having had lunch, asked for something to eat, was very rude, and did not go over the benefits of buying from Brock; nor did he have the courtesy to answer all my husband’s question. As I said, the door was what we wanted as it has a wider frame on both the door and screen.

We had the pleasure of having Brock Windows install 5 basement windows, the whole team was amazing, from sales to installation, the installer was fantastic, the whole process was a breeze , before departing they reviewed all the windows that were installed and made sure we were satisfied, I would definitely use Brock Windows in the future and recommend them to family and friends, we are very happy with the end result

Amazing install of a picture window on a house that was built in the 1960s. Custom install of the trim to keep with the design of the home. In and out in one day!

The whole team at Brock Doors and Windows were great to work with. the Sales team came on time, had lots of different options and were not pushy, the in store staff were very knowledgeable of their products and happy to spend time explaining them and the installers were fantastic, did great work, and made sure we were happy with everything before they left. The time from ordering the door to when it was installed was a little longer that we expected, but we a very happy with the installed product.

My husband and I are very pleased with our garden doors which were installed in June this year. Brock had to cut out the wall of our dining room to add a garden door to the back yard. They were efficient from start to finish. The salesman who came out was friendly, knowledgeable and delivered as promised. He was able to advise us as to our options for the door. The crew who came to do the installation were also very efficient and were careful in removing the bricks which we needed for another section of our back wall. From start to finish Brock delivered what they promised!