Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2227 reviews)

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Nishi
Nishi
3 reviews Mississauga, ON
10/10

Replacement of Patio Door, Hallway and Dining Windows

Brock Windows did an awesome job in replacing our 8ft Patio sliding doors, as well as our hallway and dining windows. Scott the salesman, gave us a lot of options and was mindful of our budget as well. The installers were professional, polite and personable, which always enhances the home owners experience in dealing with your company.

The Patio doors and the windows look great and my neighbor has asked for Brock's phone number.

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Tiaz
Tiaz
1 review Toronto, ON
3/10

Expected more from such a reputable company

I contacted Brock about a year ago because they had a good reputation for quality work and customer satisfaction. The sales guy Anwar did a great job explaining the available options and new innovations in the industry. He also called us immediately (June) to let us know that the GreenOn program was ending. They gave us a 4-8 weeks lead time.

A team drop by not too long after (July) to take measurements. I waited patiently as months went by. In September I contacted Brock as the deadline for the GreenOn program was approaching. The person on the one was like " oh yeah, we can schedule you in on Sunday" This was midweek and too short notice for our family. The second option which we chose was to schedule it a month later (Oct). For some some reason, they said the first option would be a one day job but second option was a two day job. It seemed like they weren't very organized and if I didn't call proactively, we may have missed the GreenOn deadline.

I made arrangements to relocate my wife and newborn and had to take 2 days off work. My wife and baby returned on the third day but unfortunately, they miscalculated the time it would take to complete the work, so they had to come in on the third day. The house was basically a construction zone with the noise and dust, and the cold air blowing through the open window cavity.

Lastly, there were a couple of minor issue with bug screen. One had a pin missing and another got sliced during the installation. The installer made note of it and assured us that another team will take care of it (Oct 2018). Today is July 18, 2019 and I haven't even receive a call back.

Overall, I am disappointed with the organization, quality of service and lack of communication that we received. I personally wouldn't recommend Brock.

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James and Marion Cockroft in Old Toronto
James and Marion Cockroft in Old Toronto
0 reviews Toronto, ON
10/10

Front door with storm door.

This was our first experience with Brock windows. We will certainly use this company again when we need more windows or doors.
We started with a great sales rep who visited us at home and showed us the option we had available for the new front door. Our existing one was from 1922.
After making our choice he made measurements and finalized the paperwork.
Later we had a to make a change in one of the specs and we visited the showroom as a picture was worth 1,000 words.
Later, another representative visited and made confirmation measurements before manufacturing the doors. We had added a storm door as well.)
The installers showed up on the day and time they had scheduled and in a few hours had installed the two doors. As it is an old house, there were a few small adjustments to be made to the fit but it was handled without complaint even though it took a little longer than they expected.
This company is A1 in our books.

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Company Response

Hi James & Marion!

Thank you for the 10-star review. We're grateful for your feedback, and are pleased to hear of how wonderful everything went from beginning until completion. We're sure your new entry door made a world of modernized difference given the near-Victorian age of your previous system.

We appreciate it immensely, thank you for your business!

Kind regards,
Brock Doors & Windows Ltd.

Euro-mac in Toronto
Euro-mac in Toronto
2 reviews , ON
10/10

Would Highly Recommend!!

We just had all the windows and doors for our new cottage build supplied by Brock Innisfil. This included 12 windows, 1 bow window, the front door and a double patio door.

Brock was the first company we approached for estimates; after such a great meeting with Chris (the sales rep), we found there was no reason to look further.

The entire process from start to finish was flawless:
- all our options were clearly explained to us, and no pressure was ever given for us to choose a certain style/type/size/etc. In fact, the sales rep was quite often suggesting and recommending cost-saving options.
- the review time and all the back-and-forth with changes didn't phase Brock in the least. At no time did they make us feel we were bouncing around!
- the time-to-build was reasonable, and we were informed at all times as to when we could expect installation. Brock did a fantastic job of coordinating the installation for when our contractor was ready for the windows and doors.
- installation as done at the agreed appointment time, in the day and a half that was expected. The team was cheery, happy, and worked quickly, leaving the site very clean.

We are thrilled with our choice and would not hesitate to recommend Brock to anyone looking to replace or install windows or doors. Special shoutout to Chris, in particular, as he was just amazing in his dealings with us.

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Company Response

Hi there, Euro-Mac!

Thank you for choosing Brock for your cottage renovation project, it's wonderful to hear that Chris was able to make a world of difference in your decision making process, and in saying that, we've passed your kind feedback along to him and he appreciated it immensely.

Your recommendation means a lot to us, so thank you very much for taking the time to contribute it.

Kindest regards,
Brock Doors & Windows Ltd.

Brittney  in
Brittney in
0 reviews , ON
10/10

Windows

For the 2nd year in a row we had windows installed as well as a sliding door with a window above. We were very happy with everything from the sales person to the installation. Definitely recommend Brock!!

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Company Response

Hi, Brittney!

Thank you for your continued loyalty to our company, we're grateful to have the opportunity to work with you on all your window & door replacement needs. Your recommendation is appreciated immensely!

Kindest regards,
Brock Doors & Windows Ltd.

HomeStars in Toronto
HomeStars in Toronto
1 review Angus, ON
8/10

Replacement of sliding patio door

The door is exactly what we wanted and the installers were wonderful! The only real problem we had was the salesperson who arrived at noon without having had lunch, asked for something to eat, was very rude, and did not go over the benefits of buying from Brock; nor did he have the courtesy to answer all my husband’s question. As I said, the door was what we wanted as it has a wider frame on both the door and screen.

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Company Response

Hi there,

Thank you for contributing your feedback on your recent experience with our company. We feel an apology is due for the areas you've mentioned in your review, we always strive for the best possible customer experience in all areas and can assure you that this has been passed along to our Sales Manager for consideration.

We are pleased to hear of your satisfaction with your new patio door, and know you'll enjoy it for many years to come.

Kind regards,
Brock Doors & Windows Ltd.

A&C N in Brampton
A&C N in Brampton
0 reviews Brampton, ON
10/10

Basement Windows Installation

We had the pleasure of having Brock Windows install 5 basement windows, the whole team was amazing, from sales to installation, the installer was fantastic, the whole process was a breeze , before departing they reviewed all the windows that were installed and made sure we were satisfied, I would definitely use Brock Windows in the future and recommend them to family and friends, we are very happy with the end result

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Company Response

Hi there A & C,

It was an absolute pleasure working with you as well, we appreciate you entrusting us with your 5 window replacement project. We do hope to have the opportunity to work with you again, and are grateful for your recommendation of our products & services.

Kind regards,
Brock Doors & Windows Ltd.

Daniel in Scarborough
Daniel in Scarborough
0 reviews Toronto, ON
9/10

Window replacement

Amazing install of a picture window on a house that was built in the 1960s. Custom install of the trim to keep with the design of the home. In and out in one day!

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Company Response

Hi, Daniel!

Thank you for your feedback. We're happy to hear of your contentment with the installation in a whole.

All the best,
Brock Doors & Windows Ltd.

Arty in Stouffville
Arty in Stouffville
1 review Markham, ON
10/10

New Double front doors

The whole team at Brock Doors and Windows were great to work with. the Sales team came on time, had lots of different options and were not pushy, the in store staff were very knowledgeable of their products and happy to spend time explaining them and the installers were fantastic, did great work, and made sure we were happy with everything before they left. The time from ordering the door to when it was installed was a little longer that we expected, but we a very happy with the installed product.

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Company Response

Hi, Arty! We're pleased to hear you had an exceptional experience with everyone and everything.

We do hope to have the privilege of working with you again on any future projects.

Kindest regards,
Brock Doors & Windows Ltd.

Helena in Toronto
Helena in Toronto
0 reviews Toronto, ON
10/10

Garden Doors

My husband and I are very pleased with our garden doors which were installed in June this year. Brock had to cut out the wall of our dining room to add a garden door to the back yard. They were efficient from start to finish. The salesman who came out was friendly, knowledgeable and delivered as promised. He was able to advise us as to our options for the door. The crew who came to do the installation were also very efficient and were careful in removing the bricks which we needed for another section of our back wall. From start to finish Brock delivered what they promised!

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Company Response

Hi, Helena!

Thank you for choosing Brock for your recent garden door replacement project. We're very pleased to hear of your satisfaction with the overall experience.

We hope to have the opportunity to work with you again,

Kindest regards,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.