Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 5 timesBest of 2019winner 5 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2068 reviews)

Sort by

Pat Colaco from Mississauga
Pat Colaco from Mississauga
7 reviews Brampton, ON
10/10

Patio door, side door and storm door

I had used Brock Doors and Windows before for my front door so when I needed a patio, side and storm door I looked no further. I called Brock and as expected they answered promptly. Arthur came to our place, took measurements, gave us the estimate which was very reasonable and gave us a time frame for installation. The installers were great, very efficient, considerate and friendly. Overall, we are very happy with our doors and will never hesitate to recommend Brock doors and windows to family and friends.

Was this review helpful?
Company Response

Hi there, Pat!
Thank you for connecting with us on our HomeStars profile. It is wonderful to hear that this was your second time working with us, we are pleased to hear you had an exceptional experience both times. We truly appreciate your loyalty and your recommendation.

Kindest regards,
Brock Doors & Windows Ltd.

Linda
Linda
6 reviews Whitby, ON
10/10

Excellent product and service

We needed a new front door, our neighbourhood always had signs on their lawns about Brock Doors and Windows. We didn't hesitate to contact them, because of our neighbours recommendations!
We are so thrilled with our new door, not only is it warmer in our house, it has such great curb appeal as well.
I can't compliment our installers enough, they were experts at their job, cordial, it is an A-One job! Cleaned up thoroughly.
Highest recommendation possible!
L. & D. Kenney

Was this review helpful?
Company Response

Hi, Linda!
Thank you for entrusting Brock Doors & Windows with your entry door replacement project. It's awesome to hear that you're not the only one in the neighbourhood! We will be sure to extend your feedback to your appointed Installation Crew. They'll be very pleased to hear.

All the best,
Brock Doors & Windows Ltd.

Lynne - Etobicoke
Lynne - Etobicoke
7 reviews Toronto, ON
2/10

New front door with 3/4 glass and sidelight

Visited several showrooms to look at exterior doors and liked the quality and style of Brock "Cosmo". We placed the order when the salesman came to our house 0n 19 July 2018. Measurements were done and door was to be ready in 8 weeks which fit with our renovation timetable. Did not hear from Brock so I called to inquire on 22 October and was offered installation on 31 October. Two hours after the installation appointment time, Lisa called to say that the installer had "safety concerns due to the inclement weather" (it was drizzling slightly but they did not know if our door had outside exposure or was inside a porch). Installation re-booked for 9 November. On 8 November Lisa phoned to cancel the next day's installation "because it is going to rain and snow tomorrow". 3rd installation appointment booked for 15 November. Mark phoned on the 15th to say the installer had "vehicle problems" and he would have to re-schedule. I said, NO! Mark claimed to have no knowledge that this was the 3rd cancellation. He re-scheduled for 17 November which necessitated my husband having to stay home from an out-of-town family event. The door was installed on the 4th appointment - except for the caulking around the outside of the door because the wrong colour caulking was sent with the installer. We withheld $500, and were assured that the correct blue caulking has been ordered and "shouldn't take too long to to arrive and then we'll get someone out to finish the job". Still waiting 7 weeks later. The door is beautiful but the dreadful customer service means I would never use Brock again.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Lynne,

We appreciate you finding us online and detailing your experience. We would like to apologize for any and all inconveniences experienced throughout your project. At your earliest opportunity, please connect with Natalie Wynter, our Customer Relations Manager at nwynter@brockwindows.com or by telephone at 1-800-449-3808 ext. 1106.

Regards,
Brock Doors & Windows Ltd.

JOHN HAWES in Toronto
JOHN HAWES in Toronto
2 reviews New Tecumseth, ON
10/10

Window and door install

Very happy with the installation from start to finish . Arrived on time , cleaned up . Very diligent in making certain floors were protected . Highly recommend Dave, Jesse and Christian to anyone replacing their windows and/or doors .

Was this review helpful?
Company Response

Hi, John!

Thank you for your feedback. It is wonderful to hear of your satisfaction with your project, and those involved in making it happen. We will be sure to pass your feedback along to Dave, Jesse & Christian. We appreciate your recommendation!

All the best,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Barrie, ON
8/10

front door

Door was ordered and delivered in a timely fashion, Workers were on time competent and professional. Work was done correctly as well as clean up.. I would recommend this company

Was this review helpful?
Company Response

Hi there,

Thank you for your feedback. Your satisfaction is immensely important to us, and we're pleased to hear that all areas met your expectations.
Your recommendation is greatly appreciated!

Regards,
Brock Doors & Windows Ltd.

Peter in Scarborough
Peter in Scarborough
1 review Toronto, ON
8/10

Overall quite good!

The old double glazing window was starting to condense in the inside and its soundproofing had gotten bad so a new window was needed! My condo recommended Brocks Doors and Windows so I called them for a quote. I live in front of a busy avenue and so soundproofing was my main concern. The salesman came over and convinced us on a triple glazed windows which offered far superior soundproofing, but the wait time was around 3 months. I was really surprised when they called 1 month later saying that the windows was ready tio be installed. The guys who installed the window did a great job (fast and left the place clean). My only complain is that the soundproofing hasn't significantly improved, as expected... I'm talking to them about this and they seem to be quite responsive so I'm quite happy to be recommending them with and 8/10.

Was this review helpful?
Company Response

Hi Peter,

Thank you for choosing and entrusting us with your home! Your feedback is greatly appreciated by our team. We look forward to coming out this week and inspecting the project to ensure everything is up to standards, and would like to apologize if the noise reduction was not as significant as you had hoped.

We are however grateful for your recommendation, and would like to again thank you for your feedback and selection of our company.

Regards,
Brock Doors & Windows Ltd.

Capilano Court in Barrie
Capilano Court in Barrie
1 review Barrie, ON
10/10

Windows and Patio Door

It was an extremely pleasant experience right from sales to installation. Knowledgeable and courteous!

The installers were quite meticulous and installed the windows without causing disruption . They did to the work step by step in a phased manner .... job well done !!

Was this review helpful?
Company Response

Hi there,

Thank you for your 10-star review! We're pleased to hear that everything from sales to installation and beyond went seamlessly.

We appreciate your feedback.

Regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Brampton, ON
10/10

Window replacement

We were more than pleased with the workmanship and the courtesy of the installers. Broc representive came to our place, took measurements, gave us the estimate and gave us a time frame for installation. The installers were great, very efficient, considerate and friendly. Overall, we are very happy with our doors and will never hesitate to recommend Brock doors and windows to family and friends.

Was this review helpful?
Company Response

Hi there,
Thank you for your 10-star review!
We're very appreciative of your feedback and hope to have the opportunity to work with you again.

All the best,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Window and Entry Door replacement

This is our second house that we used Brock on. The quality is always great and the entire process from sales to installation is top notch. Kept me informed before, during and after installation. Highly recommend them for you windows or doors.

Was this review helpful?
Company Response

Hi there,
Thank you for your 10-star feedback! We appreciate you entrusting us with two of your window and door replacement projects. We're pleased to hear you found the entire process to be exceptional. Your review is greatly appreciated by our entire team.

Kind regards,
Brock Doors & Windows Ltd.

tking9 in Toronto
tking9 in Toronto
1 review Brampton, ON
10/10

Upstairs Windows

We just had Brock replace all of our upstairs windows. They were amazing, the salesman was great, installers were top notch and they followed up right away to ensure satisfaction.

Was this review helpful?
Company Response

Hi there,

Thank you for choosing Brock for your recent window replacement project! We're happy to hear you found everything to be exceptionally done from beginning to completion. We hope to work with you again!

All the best,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.