Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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87%

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Best of 2019 winner 5 timesBest of 2019winner 5 times
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Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2068 reviews)

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Nancy in Thornton in Thornton
Nancy in Thornton in Thornton
1 review Thornton, ON
10/10

Very Satisfied Customer

We recently purchased 8 new windows from Brock. It was in the middle of winter and I couldn't have been more pleased with the result. I was originally concerned because of the time of year, but they allowed enough days in their schedule to work around the weather and they were all installed without issue. Three of our windows involved cutting out the opening to allow for larger windows and they are beautiful. The salesperson, installers and showroom staff were all helpful and professional. I give Brock an A plus!

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Company Response

Hi, Nancy!

Thank you for submitting your feedback. We're very happy to hear of your overall satisfaction with your recent window replacement project. It is wonderful to hear that you're loving the newfound curb appeal your windows have provided to your home, we know you'll love the energy efficiency even more so!

Kindest regards,
Brock Doors and Windows Ltd.

Bruce in Toronto
Bruce in Toronto
1 review Toronto, ON
10/10

Excellent Work

We needed two windows, one exterior door replaced. The Brock Salesman Sandy was very professional and prices were competitive. We worried about the side door because the surrounding wall is all mirrored glass. When the installers saw the wall they assured us this would not be a problem for them. The father and son Installers were on time even in snowy cold conditions. They were friendly and used drop sheets while working. I appreciated the boots being removed as they moved in and out of the house. We are very pleased with the final result. Would highly recommend using Brock.

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Company Response

Hi there, Bruce!

Thank you for choosing Brock Doors & Windows for your recent home renovation project. We are happy to hear of your overall satisfaction with everything from estimate to completion. We will ensure this feedback is extended to the crew who was responsible for your project as they'd be most happy to hear.

Kind regards,
Brock Doors & Windows Ltd.

Ray Lui
Ray Lui
3 reviews Brampton, ON
10/10

Great Service!

I purchased 4 windows for replacement. The enter process was great. I would definitely recommend Brock Doors & Windows to my friends and family. I intend to buy from them again, once I save up enough money.

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Company Response

Hi, Ray! Thank you for your feedback. We're happy to hear of your overall satisfaction with your recent four window replacement project. Your recommendation is greatly appreciated by our entire team.

We look forward to the opportunity to work with you again on your next window and/or door project!

Regards,
Brock Doors & Windows Ltd.

Peggi from Toronto
Peggi from Toronto
2 reviews Toronto, ON
10/10

Sliding patio door and steel door

We had a great experience with Brock Windows. The sales rep Rob was very professional and provided us with an estimate and contract. We had to wait 3 months for the doors/installation but we were told about that up front. There was one issue with one of the doors but it was handled well and we are happy with the result.
The sliding door is beautiful. My only regret is that we waited so long to change it. Now I'm thinking about changing another sliding door and will use Brock again.

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Company Response

Hi there, Peggi!
Thank you for connecting with us and relaying your exceptional experience.

We will be sure to extend this feedback onto Rob, your Sales Representative, as we know he'd be very appreciative. We are pleased to hear that above all, you're satisfied with your doors. We truly look forward to working with you again in the future on your sliding door project.

All the best,
Brock Doors & Windows Ltd.

Don Baron in Brampton
Don Baron in Brampton
1 review Brampton, ON
2/10

- great product, terrible service

Great product. Love the windows and doors. Office staff Suck! No replies to email, when issues come up...blame game and then threaten me with legal action over $2800 balance I was holding until scratch in the door was repaired. Find another company who sells this product...not Brock. Yes Brock...I keep all my emails to back me up.

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Company Response

Good day Don, we would like to clarify a few items you've mentioned in your above review.

We see that once your slab had been replaced, you attempted to put the responsibility on the technician whom attended the service that day, in which the technician provided evidence to you that the scratch existed prior to via a photo he took beforehand, and was in fact 'self-inflicted'.

We understand that you desired to have a larger credit for the damage done to your astragal, in which we cannot apply due to the nature of the damage. As an example, if you had thrown a baseball through your kitchen window, it would not be our responsibility to replace or credit as the negligence would not be on our part. It was evident that you did not wish to pay your remaining balance until we assumed responsibility for the damage and covered the cost of repair, in which we were not obliged given the circumstances.

If you do however wish to have your astragal replaced, we most definitely can do so at the cost provided by our Customer Relations Manager, Natalie Wynter.

Thank you.

-
Brock Doors & Windows Ltd.

S&J
S&J
1 review Whitby, ON
10/10

Exceptional Job

We had all of our windows and a sliding door installed and are extremely happy we chose Brock for the job. We definitely noticed a major difference this winter. Steve and his team were very professional and we were surprised at how quickly the installation was completed and how tidy the crew left each window before going to the next one.

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Company Response

Hi, S & J!

Thanks for choosing Brock Doors and windows for your full house window & sliding door replacement project. It's wonderful to hear you're already noticing the difference in energy efficiency.

We hope to have the privilege of working alongside you again.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Mount Albert, ON
10/10

Windows & Front Door replacement

In September 2018 we had 10 windows, a front door and 2 sidelights installed by Brock. We had a number of quotes from various companies, and felt that Brock offered the most competitive price. We were very happy with the service and installation. The installers were very prompt, courteous and professional. They cleaned up after completion of the installation and removed all debris, packing, etc. We would highly recommend Brock & would definitely use them again.

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Company Response

Hi there,
Thank you for submitting your feedback on our HomeStars profile! We appreciate you entrusting us with your large window and door replacement project, and are happy to hear of your satisfaction with your project in a whole.

Thank you for your recommendation.

Kindest regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Brampton, ON
10/10

Window Installation

I was very satisfied with the service provided by Brock. They were very professional in my dealings with them, from the initial consultation to installation I would recommend them in an instant.

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Company Response

Hi there,

Thank you for your 10-star review! We're happy to hear of your satisfaction.

We hope to have the privilege of working with you again on any future window and/or door projects.

Kind regards,
Brock Doors & Windows Ltd.

glen in ajax
glen in ajax
1 review Ajax, ON
10/10

NEW WINDOWS

THEY ARRIVED ON TIME AND WORKED VERY EFFICIENTLY.NEVER TOOK A BREAK .COMPLETED THE JOB IN SHORT ORDER. WORKED WELL TOGETHER.ALWAYS HAD ALL THE CORRECT TOOLS.THEY LEFT THE WORK AREA NEAT AND CLEAN

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Company Response

Hi, Glen!

Thanks for connecting with us on HomeStars and relaying your exceptional experience. We're very appreciative of your feedback, and hope to have the opportunity to join you on your next window and/or door replacement project.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Stayner, ON
8/10

Basement Door/sidelight and Kitchen Door

We first saw the Brock Doors and Windows flyer in our local paper. The full page advertisement was excellent, so we called. Every step of the way was flawless, from initial customer service, to estimator/local rep, to install measuring X 2, to installation.
Two points guided us from a 5 star rating to a 4 star rating:
1-Installation date was over 3 months after our initial contact.
2-The installers could have taken a little more care with remnants of caulking/spray foam.
The customer service rep, who attended our home was excellent. He was knowledgeable, answered questions with competence, and returned phone calls promptly, addressing any concerns we had.
We are satisfied with the outcome of our choice to use Brock Doors and Windows.

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Company Response

Hi there,

Thank you for connecting with us and providing your feedback! We're very pleased to hear you found the ad located within your local newspaper to be eye-catching - that certainly means a lot to our marketing team! Your honest and constructive mentions will help us to better correct areas requiring improvement. We always hope for every client to achieve a 10/10 experience, but sometimes it doesn't always go as originally planned. So for that, we're sincerely sorry. We are however extremely content in your finishing words, and hope to have the opportunity to join you on any future window and/or door ventures.

Thank you so much for your review!

All the best,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.