Brock Doors & Windows Ltd.

The service I received was exceptional!
Product quality and professionalism of the company was
unbelievable!
I would definitely recommend this company to my friends and family!
Very pleased and satisfied!!

We just had a sliding glass door installed through Brock Doors and Windows. We dealt with Michael (who we have dealt with before...he is wonderful) at the Scarborough location. He set us up with Alex, the same installer we have had before. Alex and his guys do a great job. They are punctual, do quality work and leave everything as clean as they found it. I would highly recommend these guys.

After looking through all alternatives, we chose Brock for our windows and doors because not only were they less expensive, but their service was amazing! They are punctual, do a great job and even clean-up before they leave! I am so glad to have chosen Brock; trusting someone with my windows and doors was pretty tough, but Brock made it so easy! For anyone looking to buy such services, I'd highly recommend Brock.

I recently had the opportunity to use this company and I feel they significantly fall short of there High Rating. My decision with choosing this company was based on a good product and the longevity of the Business.
The initial sales consultation was July 31, the contract was signed the first week of Aug. The job entailed 18 windows (brick to brick) and a new Sliding door. The consultation went smoothly, no pressure with signing a contract and assurance the job would meet my expectations (“our reputation speaks for itself”).
There was an issue with the percentage discount and final price on the salesmen part but the salesmen didn’t want to hear about it. I was told the price was the price. I overlooked it, knowing that there reputation would overshadow the discrepancy.
The installation was completed Nov 19, start to finish 15 weeks. That was an unacceptable amount of time to wait especially when there was no customer caused delays. They did have had a production issue with the configuration of the windows (missing Jam extension) and they had to be sent back to the manufacture, that was a 2 – 3 week delay. What was very disturbing was that the windows were actually in the warehouse waiting for the installer to schedule the installation date for 10 days prior to me calling in and getting an update to the status of my order. Not my salesman nor Brock provided me any updates prior to me calling in and asking for status, no one doubled checked the order….not very customer conscientious… 10 days wasted. No emphasis put on this to remedy the situation quickly. The missing jam extensions should have been caught by Brock and not the installer when he went to pickup up the windows on the installation day.
When the return of the windows from the manufacture a 2nd time elapsed, once again, I had to call in and get status. Not the salesmen nor Brock called me to provide any status. I got more calls/updates from my installer then any other Brock representative. Here is a 3 month old employee doing his best to live up to the Companies supposable reputation.
The salesmen did happen to call me when installer tried to put through some additional aluminium capping that wasn’t part of the order, he wanted me to pay extra. Salesmen/Brock seem to pay attention to when it hits there pocket books but not the customer.
The installation went fairly well with the following exceptions, the installer didn’t want to fill the nail holes originally as it was not supposable part of his job, he did finally come around and did some of it, I had to purchase a proper lock for my sliding door as it was not included with the new sliding door, the installer installed it at no charge, the sliding door was a retrofit and not a brick to brick installation, only the casing work on the outside was included in the installation price and the inside work became my responsibility. To make matters worse, 2 of the casement cranks were the wrong ones from the manufacture. The installer asked me to call in a service call to have them replaced as it wasn’t part of his job and he didn’t carry any replacement parts.
Do your homework and make sure you get what you pay for. Don't get led astray but sales promises or internet propaganda. I was out quite a substantial amount of money and time, over and beyond my agreed contract. This is not the customer service I expected or paid for from this company.

Brock Doors and Windows exceeded my expectations! Excellent service from the initial sales consultation right up to the installation of my sliding patio door. I received several quotes and Brock beat all in terms of professionalism, quality and price. The installation required part of my brick wall to be cut out and this was handled by the installers in an impeccable manner. Fantastic work, I'm pleased with the quality of my patio door - Thanks to Mark - Sales person and Alex the Installer for a job well done! I will have my Bay Window replaced by no one else but Brock in the spring time.

December 14th. 2013

I am very happy to write this review on Brock Doors & Windows Inc., their entire team was very professional. Their Sales man arrived early for the appointment, he was very knowledgeable friendly and addressed all my concerns he applied no pressure and answered all questions professionally. All information was provided to enable research to help in the decision making process. I chose Brock because the sales man seems sincere, my research confirmed what I was told and because I had a good feeling not because they were the cheapest, in fact their price of the North Star window was slightly more than their competitors windows. Our windows were ready earlier than expected which was a pleasant surprise. The installers were efficient and courteous, Chedo and his helper completed the installation of all 8 windows quickly answered any questions and clean up after themselves. It was great to see these guys work, very focused and detailed. I am very happy with the casement windows we selected the triple pane has made the entire upper level very quiet.
Now that we are in the middle of winter, I realize what a good decision we made by not only have our windows replaced but by having Brock Windows and Door install the North Star Triple glazed casement units.
Great windows, great team, and great experience, I would do it all over again

Regards,
Ben

Excellent service from consultation to installation and quality check/feedback. Happy with the product (triple glazed argon/krypton window). Installation was perfect and i can definitely see a difference- the 2 bedroom stays warm unlike with the old windows.

excellent construction, excellent installation, very thorough clean-up, trim work was complete including woodfiler....I will use Brock again and recommend them to others. Mark was meticulous in his work and offered trim suggestions to us ... also very punctual. Mark and Shawn were great with our curious dog!

Great support from salesperson, office workers and installers. All were polite and helpful. Price was fair, quality of product excellent, all the debris was cleaned up, product was demonstrated and workers showed up at time promised. The only drawback was the time it took from first contact to install - well over six weeks. Overall, very happy and would definitely recommend.

Brock was very professional in their quoting, order processing, installation and follow up for the new doors and windows they installed for me. We are very happy with the product quality, workmanship and appearance and recommend Brock to anyone considering such products for thier home.