Brock Doors & Windows Ltd.

Windows & Doors Installation & Service
Brampton ON L6T 4X6
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Reviews for Brock Doors & Windows Ltd.

Average customer rating:
9 10 (2809 reviews)

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Janneth in North York
Janneth in North York
3 reviews York, ON
10/10

New garage door

We ordered a new garage door from Brock after they did such a good job on our windows & doors for the house. We can't believe how quiet the new opener is. The door looks great.

Approximate cost of services:
$2,200.00
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Company Response

Thank you so much!!!

Guy
Guy
10 reviews Toronto, ON
10/10

New windows and screen door

Very happy with my Brock experience. Installers Eugene and Sasha were amazing. Paid very close attention to the details and everything turned out looking amazing. Very happy and would recommend the team to anyone. Price was extremely fair.

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much!!

Wei from Pickering
Wei from Pickering
1 review Pickering, ON
10/10

Window installation

We had the windows in our home replaced in October 2014. After getting quotes from about six companies, we decided on Brock. Michael, the sales representative, was very helpful. He provided a written quote at the time of his visit, which only took about half an hour. He discussed the different types of windows with us, and recommended several options according to our house's structure. Two months after we signed the contract, they notified us that our windows were ready to be installed. Jay, Henry, and Leo, the installers, were very professional and did an excellent job. Our windows look very nice, especially the oak trim which Jay put in. Henry made sure to clean the windows from the outside after installing them. Leo and Jay gave us advice on which type of wood filler, paint, and stain to use. The installation only required a day, and the installers cleaned up all the garbage after they were done. We are very satisfied with Brock and would highly recommend them.

Approximate cost of services:
$8,560.00
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Company Response

Thank you so much!!

Unhappy from Brampton
Unhappy from Brampton
1 review Brampton, ON
1/10

Doors

I am still waiting for one of two doors I ordered 6 months ago. I think they have run out of excuses.
My phone calls and emails, go unanswered. I still have problems with the first door. It seems like they think that if they ignore you, you will go away.

Approximate cost of services:
$4,000.00
2 of 2 people found this review helpful.
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Harley Renovations
Harley Renovations
2 reviews Toronto, ON
0/10

new window

I am a small contractor and I was doing a complete kitchen renovation for a customer. Part of this renovation included cutting a hole in the basement wall and putting in a new triple pane frosted window.

When the salesman from Brock showed up (his name is Sandy) he ask me if I wanted to take the measurement or should he. I told him I would like him to do the measurement, so he did. When he was done he explained that it would be 4-6 weeks before the window would be installed.

Six weeks went by and the installer from Brock showed up to install the window, but he had a window that was too small and was not frosted, so we refused that window. I called Brock and told them what had happened. The lady on the phone said she would look into it and get back to me later that day. She never did call me back and it took two weeks to get any kind of an answer out of them at all. Even the home owner called them numerous times. Finally the home owner got someone on the phone and they blamed me for the mistake, saying I had measured wrong and I had not ordered frosted glass, even though my paper work say very plainly the glass was to be frosted. Then they told the home owner to go to Canadian Tire and buy a spray can and frost the glass herself.

Finally after almost 3 months of having no window they showed up and install the proper window.

Approximate cost of services:
$800.00
3 of 3 people found this review helpful.
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Gabi from Toronto
Gabi from Toronto
2 reviews Toronto, ON
9/10

Window replacement

A couple of months ago my husband and I bought our first home. All of the original windows in the house were made of wood and needed to be replaced before the winter to avoid over paying for heating due to the cracks and holes on them. So we decided to replace them as soon as possible. We knew wasn't going to be cheap . After shopping aound in the market, we chose the windows provided by Brock Home Improvement because all the good reviews on Homestars and also because from all the window suppliers,they were reasonably priced and the service provided was excellent. We are very happy with our choice and you can't really go wrong when choosing the right company at Homestars.
Looking forward to this winter. Thank you.

Approximate cost of services:
$18,000.00
What could this company do to improve their services?
Probably speed up a bit the quoting process as we waited a couple of days for the estimate.
Any advice to offer fellow homeowners facing a similar project?
Contact this company, they are great.
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Company Response

Hi Gabi,
Thank you for this review!!! We know how stressful it is moving into a home that requires a lot of upgrades! I happy that you felt confident in choosing Brock and also that we were able to complete your project successfully!! Looking forward to working with you again in the future!!

Bo from Toronto
Bo from Toronto
1 review Toronto, ON
10/10

Door installation

Brock installed two windows in our 90 year old Toronto home. Riza and Tony took the time to examine our walls to ensure the new window would fit, they were courteous and professional and knew what they were doing even though our house isn't the easiest to deal with. Sandy the sales representative was knowledgable and clear, which was rare and a pleasure to deal with. We now have beautiful new windows that we're extremely pleased with, and bigger than we expected because Brock took the time to do it right, we're very happy.

Approximate cost of services:
$3,000.00
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Company Response

Hi Bo, This is our favourite types of projects to hear about just because it's nice to see people reinvent older homes with out loosing the uniqueness of the home!! Thanks so much for the feedback, we have made sure everyone involved was commended as well!!

Rob in Milton
Rob in Milton
1 review Milton, ON
3/10

Bay Window/Front Door

We ordered a new Bay Window and Front Door around April 10, 2014. We read great reviews about the company and they were having a free triple pane glass promo which prompted us even more to work with them. They promised the new window and door within 6-8 weeks. We did not get it installed until June 17. 2014, almost 11 weeks after ordering. Overall the window and door look amazing, however the installation is disgusting. They filled every nook with blobs (and I mean BLOBS) of caulk. When people come to our home they ask what happened? It is terrible. I would have expected a much cleaner job with some nice aluminum finishing on the outside not just BLOBS of caulk everywhere.

Approximate cost of services:
$7,000.00
What could this company do to improve their services?
Meet timelines. Communicate with the client. We called every week from week 6 to 11 to figure out what was going on. Better installation. It felt like a rushed job that they squeezed in due to poor planning.
Any advice to offer fellow homeowners facing a similar project?
See if you can go to some previous clients home and inspect the finishing work on the outside. You don't want BLOBS of caulk ruining the look of your investment.
4 of 5 people found this review helpful.
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Company Response

Hi Rob, we just wanted to respond and let you know that we are very sorry for your experience. Let us know if there is anything we can do. Overall we're glad to hear you say that you are happy with the product, and we hope are able to see you in the spring if you're still having any issues! Give me a call 905-791-2850 ext. 205 and I will personally set something up for you! - Kaileigh - kdonelle@brockwindows.com

Richard Knudson from Oakville
Richard Knudson from Oakville
5 reviews Oakville, ON
10/10

Window relacement

We had all the windows in our home replaced this summer (2014). I completed a very thorough review of window companies and educated myself in terms of features to consider when deciding upon a window company for a major job like ours. After meeting and getting quotes from 7 companies I decided on Brock. Their website was extremely helpful. Brian the sales representative was professional and thorough providing a written quote at the time of the visit which he took only about 90 minutes. We had some companies take 2-3 hours for their site visit and still needed to go back to their office to E-mail a quote. Brock's installer (Riza) was excellent. A true craftsman doing everything possible to complete the job on time while meeting high quality standards and making certain the workplace remained clean and orderly. Brock was not the least expensive however extremely competitive with a great reputation and warranty. I would recommend them to anyone looking at window replacement.

Approximate cost of services:
$21,000.00
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Company Response

Hi Richard,
Thank you so much for taking the time to write this detailed review. It means a lot considering you really did spend a lot of your personal time trying to pick the right company. We are thrilled to hear that we lived up to your expectations and we have made sure to forward this information over to your sales rep and installations team as well!

Dennis Milosevic from Burlington
Dennis Milosevic from Burlington
1 review Burlington, ON
10/10

Window installation

Ordered 5 windows and a patio door. The entire process was great from beginning to end. Scott helped us pick the right windows for each location, and there were no high-pressure sales tactics. The installation was quick and thorough. The installers were meticulous (especially with the capping, which looks great) and did an excellent job. Wish I could remember their names. Would definitely use these guys again

Approximate cost of services:
$5,000.00
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Company Response

Hi Dennis,

Thank you so much for this feed back!! We really appreciate you taking the time to let us know about your experience!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors & Windows Ltd.

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Windows & Doors, TruBilt Door Systems
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.